Third-party server maintenance

Server Maintenance That Goes Beyond the OEM

Extend the life of your IBM, HPE, Dell, Cisco and other enterprise servers with expert support, flexible SLAs and no forced hardware refresh.

up to 90%
Less than OEM
on equivalent SLAs
Get a free quote See supported equipment
Save up to 90% vs. OEM renewal pricing · same parts, same engineers, same SLAs
Manufacturers Industries How we deliver Why TeamKCI Process FAQs

Today’s Support for Yesterday’s Equipment

When your server warranty ends—or your equipment reaches EOL or EOSL—the OEM’s answer is often the same: replace it. TeamKCI gives you another option.

We help you extend the life of proven server infrastructure without being forced into an unnecessary hardware refresh. From IBM Power Systems and HPE ProLiant to Dell PowerEdge, Cisco UCS, and other enterprise platforms, our experienced engineers keep your critical systems running reliably for as long as they continue to meet your business needs.

With 24/7 technical support, flexible onsite SLAs, overnight replacement parts, and multi-vendor coverage under a single contract, TeamKCI delivers enterprise-level support without the OEM price tag or refresh cycle.

One contract. 11 manufacturers. 44 years of experience. No forced refresh.

By the numbers

44
Years
8
Manufacturers
465
Models
up to 90%
vs OEM
24×7
SLA tier
15 m
Callback

8 manufacturers, 465+ server models

Click any manufacturer to see supported families and models.

Trusted by IT teams across
Banking
Healthcare
Federal
Education
Manufacturing
Telecom
Retail
Energy

How TeamKCI Delivers

Same-day parts network keeps your hardware running.

PARTS HUB DATA CENTER Overnight delivery
How it works

The Right Part. In the Right Place. When You Need It.

When hardware fails, waiting for parts isn’t an option. TeamKCI maintains an extensive inventory of OEM components and replacement systems strategically positioned to support fast response. Parts are tested, verified, and ready to ship as soon as your service call is opened, arriving in time to meet the SLA.

  • Strategically Stocked Parts. Inventory positioned close to customer locations for faster response and reduced downtime.
  • OEM-Quality Components. Tested replacement parts, components, and complete systems vetted by our technical team before deployment.
  • Rapid, Tracked Delivery. Parts are dispatched quickly, fully tracked, and can be coordinated with a TeamKCI engineer for onsite installation.

Why Companies Choose TeamKCI

Better SLAs, lower cost, no refresh pressure.

$

Save Up to 90%

Up to 90% less than OEM renewal pricing on equivalent SLAs.

15-Min Callback

A qualified engineer day or night, guaranteed.

Parts Ready to Meet the SLA

Stocked and ready to arrive in time to meet the SLA.

Past-EOSL Support

We support it as long as you choose to use it.

Flexible SLAs

24×7×4 onsite, 11×5×4, NBD. Pick what fits.

One Vendor

One contract covers all your manufacturers.

Trained Engineers

Decades of OEM-trained experience on staff.

No Fine Print

No fine print, no auto-escalation clauses.

What’s included in our maintenance contracts

Break/fix support from L1 to L3 engineers+
Our engineers have 15+ years of OEM experience and three-deep coverage at every site, so the same people who know your environment respond every time.
Original OEM parts, ready when you need them+
Whole units and individual components stocked at locations near you, tested before shipping, ready for overnight delivery.
Industry-leading response times, 24/7+
Operations centers around the globe means someone is always there to take your call, escalate, and dispatch an engineer to your site.
One ticket system, total transparency+
Submit and track tickets, view active contracts, add equipment, and observe real-time events from one self-service portal.

Getting started takes less than 24 hours

1

Send your inventory

Email a list, photo, or upload a CSV.

2

Quote in 24 hours

Custom SLA, no boilerplate pricing.

3

Sign and onboard

We sync inventory, stock parts.

4

You’re covered

24×7 support hotline goes live.

TeamKCI vs. OEM renewal

TeamKCI
OEM
Annual contract cost
~80% less
Premium pricing
Past-EOSL support
Multi-OEM coverage
Use hardware on your timeline
3-5 yr refresh

What customers say

★★★★★

“I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday.”

MAJOR FINANCIAL INSTITUTION
★★★★★

“Engineers showed up on time, knew exactly what they were doing, and had the right parts. Couldn’t ask for more.”

REGIONAL HEALTHCARE NETWORK
★★★★★

“Switching from OEM saved us six figures the first year. Same SLAs, faster response. Wish we’d done it sooner.”

FORTUNE 500 MANUFACTURER

Beyond maintenance

Frequently asked questions

How quickly can engineers be on-site?+
Our 24×7×4 SLA guarantees a qualified engineer on-site within 4 hours, anywhere in the continental US. We also offer 11×5×4 and NBD response options.
What if my server model isn’t listed?+
Send us your inventory list. We support hundreds of models beyond what’s shown publicly, and we’ll let you know within 24 hours if we can cover yours.
What happens after my hardware hits EOSL?+
EOSL is when the OEM walks away. For us, nothing changes. We’ll keep supporting your equipment for as long as you choose to use it.

Ready to extend your server’s lifespan?

Get a custom quote in 24 hours. No commitment, no boilerplate pricing.

Request a quote →
Ready for 80% Savings on Hardware Maintenance? Request your free quote in 60 seconds Get Quote Now

EOSL Equipment Support

Get maintenance up to 80% less than OEM costs



    Get Award-Winning Hardware Support with TeamKCI 80% Lower Than What you are now Paying!







    1. Tell us about your equipment - manufacturer, model, quantity, and specific needs.