How to Choose the Right Third-Party IBM® Storwize® maintenance Provider

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How to Choose the Right Third-Party IBM® Storwize® maintenance Provider




When selecting a third-party maintenance provider for your IBM® Storwize® machines, it’s crucial to choose a reliable and reputable partner. Here are some factors to consider when making your decision:

1. Experience and Expertise

Look for a provider with extensive experience and expertise in maintaining IBM® Storwize® machines. They should have a track record of successfully supporting and servicing similar equipment. Consider their certifications, industry reputation, and customer testimonials to gauge their level of expertise.

2. Service Level Agreements (SLAs)

Review the SLAs offered by potential third-party maintenance providers. Ensure that their SLAs align with your specific needs and expectations. Look for guarantees on response times, resolution times, and parts availability to ensure prompt and efficient support when issues arise.

3. Flexibility and Scalability

Choose a provider that can accommodate your changing needs and scale their services accordingly. As your business evolves, you may require additional support or coverage for new locations. Ensure that the provider can adapt to your changing requirements without compromising on service quality.

4. Customer Support and Satisfaction

Consider the level of customer support provided by the third-party maintenance provider. Do they have a dedicated support team available 24/7? Are they responsive and helpful in resolving issues? Look for customer reviews and testimonials to gauge their level of customer satisfaction.

5. Cost-effectiveness

Evaluate the pricing structure and cost-effectiveness of the maintenance services offered. While cost is an important factor, be cautious of providers that offer significantly lower prices at the expense of service quality. Look for a provider that offers a balance between cost savings and reliable support.

By considering these factors and conducting thorough research, you can choose the right third-party maintenance provider for your IBM® Storwize® machines, ensuring cost savings and quality support

TeamKCI will continue to support these units for as long as you use them.

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    When choosing a third-party support provider for IBM® Storwize, you should consider:

    • Expertise: Whether the provider has the right expertise to support IBM® Storwize equipment
    • Cost: Whether the cost is reasonable compared to the benefits
    • Support terms: Whether the terms of support include desired response time

    Why choose TeamKCI?

    TeamKCI offers world-class award-winning support that includes:
    • Lowest prices in the industry without compromising quality
    • 43 years of experience supporting storage, servers, switching and SAN.
    • Skilled engineers and technicians trained on IBM® Storwize equipment with on average 18 years of experience
    • Flexible SLA’s and response times

    The TeamKCI Plus:

    • 24 x 7 support hotline
    • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
    • 100% genuine IBM® Storwize parts
    • Global support outreach
    • Call Home Supported
    • Dial-in Supported


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