Third-party hardware maintenance services are an alternative to traditional OEM maintenance services. They provide hardware support for server, storage, and network equipment. In this article, we will discuss the benefits of third-party hardware maintenance services using user-centered principles.
Third-party maintenance (TPM) helps increase the useful life of IT investments and realize better cost savings. TPM providers offer a one-stop solution for all hardware support needs, from on-site hardware repair to replacement. In this article, we will discuss the top benefits of third-party hardware maintenance services.
1. Cost Savings: TPM can save up to 70% compared to OEM maintenance. OEMs increase support costs to force customers to invest in new hardware. TPM providers offer cost-effective maintenance contracts that provide a range of benefits, including a single point of contact for all support, maintenance, and spare requests.
2. Customized Support: TPM providers offer flexible equipment coverage and Service Level Agreements (SLAs). OEM maintenance options are generally limited and expensive. TPM providers offer customized support that meets specific needs.
3. Expertise: TPM providers have built in-depth expertise through ongoing training and real-world experience. They can quickly service all types of IT gear from various brands like Juniper, Cisco, Dell, and more.
4. Extended Equipment Lifecycle: TPM providers extend the life cycle of hardware beyond a point determined by the OEM. This means that companies prevent the manufacture of new equipment and its related emissions. Additionally, the use of refurbished parts to repair and maintain equipment gives new life to components, further contributing to a circular economy approach to IT.
5. Holistic Support: TPM provides more holistic support. Third-party Maintenance Engineers are trained to deal with a variety of Storage, Server, and Network Equipment of multiple brands. This ensures that issues are resolved quickly and efficiently.
Third-party hardware maintenance services offer many benefits, including cost savings, customized support, expertise, extended equipment lifecycle, and holistic support. TPM providers offer a one-stop solution for all hardware support needs, from on-site hardware repair to replacement. Companies can benefit from TPM by reducing costs, extending the life of IT assets, and ensuring high yielding performance for the long haul.