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"I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

-Major Financial Institution

Benefits of Third-Party Maintenance Services for Your Business




Third-party maintenance services have become an integral part of managing IT infrastructure for many organizations. These services involve outsourcing the responsibility of maintaining and servicing equipment to a specialized provider, rather than relying solely on manufacturers or in-house teams. In this article, we will explore the impact that third-party maintenance services can have on an organization’s IT infrastructure.

One of the key impacts of third-party maintenance services on IT infrastructure is cost savings. Manufacturers’ maintenance contracts and extended warranties can often be expensive, especially for organizations with a substantial amount of equipment. Third-party maintenance providers typically offer more cost-effective options that can provide similar services and support levels as the original equipment manufacturers (OEMs) at a fraction of the cost. This allows organizations to allocate their budget to other critical areas of the business, such as innovation and growth, while still receiving reliable maintenance and support for their IT infrastructure.

Another significant impact of third-party maintenance services is their ability to extend the lifecycle of IT equipment. Manufacturers often have predetermined end-of-life or end-of-support dates for their products, after which they may no longer provide updates, patches, or technical support. This can present a challenge for organizations that rely on older or legacy systems. Third-party maintenance providers can step in and continue to provide support beyond these dates, allowing organizations to maximize the lifespan of their IT infrastructure. By extending the lifecycle of equipment, organizations can delay the costly process of replacing or upgrading systems, resulting in substantial cost savings over time.

Furthermore, third-party maintenance services can offer organizations a higher level of flexibility and customization. Unlike manufacturers who may have rigid service offerings, third-party providers can tailor their services to meet the specific needs of an organization. This can include adjusting the level of support, response times, and service coverage to align with an organization’s unique requirements. The flexibility allows organizations to choose the services that best suit their IT infrastructure while avoiding unnecessary expenses for services they don’t need. Additionally, third-party providers often have extensive expertise in a wide range of OEM equipment, allowing them to support diverse IT infrastructures without limitations.

Additionally, the impact of third-party maintenance services can be seen in improved uptime and reduced downtime. Quick and efficient resolution of technical issues is crucial for organizations to minimize any disruption to their operations. Third-party providers typically have established service level agreements that ensure rapid response times and prioritized support. Their specialized technicians are well-equipped to diagnose and mitigate issues promptly, providing organizations with peace of mind and the ability to maintain high levels of productivity. By reducing downtime, third-party maintenance services significantly impact an organization’s ability to operate smoothly and meet customer demands.

Lastly, engaging third-party maintenance services can also free up internal resources. By outsourcing the responsibility of equipment maintenance to specialized providers, organizations can reallocate their in-house teams to focus on more strategic and value-added activities. This can include projects that drive innovation, enhance customer experiences, and improve overall business performance. With the burden of day-to-day maintenance lifted off their shoulders, IT teams can contribute more effectively to an organization’s growth and strategic objectives.

In conclusion, third-party maintenance services can have a profound impact on an organization’s IT infrastructure. From cost savings and extended lifecycle of equipment to increased flexibility, improved uptime, and utilization of internal resources, the benefits are numerous. Organizations should carefully evaluate their specific needs and consider engaging third-party providers to optimize their IT infrastructure management. The expertise, affordability, and customized support offered by these services can enhance the overall performance and efficiency of an organization’s IT operations.

Related Resources



    Need Third-Party Maintenance Services? Fill out the form below!

    1. Your Name (required)


    2. Your Company Name (required)


    3. Email Address (required)


    4. Telephone Number (optional)



    5. Your Message
      Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


    When choosing a third-party support provider for your company, you should consider:

    • Expertise: Whether the provider has the right expertise to support your company equipment
    • Cost: Whether the cost is reasonable compared to the benefits
    • Support terms: Whether the terms of support include desired response time

    Why choose TeamKCI?

    TeamKCI offers world-class award-winning support that includes:
    • Lowest prices in the industry without compromising quality
    • 43 years of experience supporting storage, servers, switching and SAN.
    • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
    • Flexible SLA’s and response times

    The TeamKCI Plus:

    • 24 x 7 support hotline
    • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
    • 100% genuine your company parts
    • Global support outreach
    • Call Home Supported
    • Dial-in Supported


    "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

    -Major Financial Institution

    Benefits of Third-Party Maintenance Services for Your Business




    Third-party maintenance services have become an integral part of managing IT infrastructure for many organizations. These services involve outsourcing the responsibility of maintaining and servicing equipment to a specialized provider, rather than relying solely on manufacturers or in-house teams. In this article, we will explore the impact that third-party maintenance services can have on an organization’s IT infrastructure.

    One of the key impacts of third-party maintenance services on IT infrastructure is cost savings. Manufacturers’ maintenance contracts and extended warranties can often be expensive, especially for organizations with a substantial amount of equipment. Third-party maintenance providers typically offer more cost-effective options that can provide similar services and support levels as the original equipment manufacturers (OEMs) at a fraction of the cost. This allows organizations to allocate their budget to other critical areas of the business, such as innovation and growth, while still receiving reliable maintenance and support for their IT infrastructure.

    Another significant impact of third-party maintenance services is their ability to extend the lifecycle of IT equipment. Manufacturers often have predetermined end-of-life or end-of-support dates for their products, after which they may no longer provide updates, patches, or technical support. This can present a challenge for organizations that rely on older or legacy systems. Third-party maintenance providers can step in and continue to provide support beyond these dates, allowing organizations to maximize the lifespan of their IT infrastructure. By extending the lifecycle of equipment, organizations can delay the costly process of replacing or upgrading systems, resulting in substantial cost savings over time.

    Furthermore, third-party maintenance services can offer organizations a higher level of flexibility and customization. Unlike manufacturers who may have rigid service offerings, third-party providers can tailor their services to meet the specific needs of an organization. This can include adjusting the level of support, response times, and service coverage to align with an organization’s unique requirements. The flexibility allows organizations to choose the services that best suit their IT infrastructure while avoiding unnecessary expenses for services they don’t need. Additionally, third-party providers often have extensive expertise in a wide range of OEM equipment, allowing them to support diverse IT infrastructures without limitations.

    Additionally, the impact of third-party maintenance services can be seen in improved uptime and reduced downtime. Quick and efficient resolution of technical issues is crucial for organizations to minimize any disruption to their operations. Third-party providers typically have established service level agreements that ensure rapid response times and prioritized support. Their specialized technicians are well-equipped to diagnose and mitigate issues promptly, providing organizations with peace of mind and the ability to maintain high levels of productivity. By reducing downtime, third-party maintenance services significantly impact an organization’s ability to operate smoothly and meet customer demands.

    Lastly, engaging third-party maintenance services can also free up internal resources. By outsourcing the responsibility of equipment maintenance to specialized providers, organizations can reallocate their in-house teams to focus on more strategic and value-added activities. This can include projects that drive innovation, enhance customer experiences, and improve overall business performance. With the burden of day-to-day maintenance lifted off their shoulders, IT teams can contribute more effectively to an organization’s growth and strategic objectives.

    In conclusion, third-party maintenance services can have a profound impact on an organization’s IT infrastructure. From cost savings and extended lifecycle of equipment to increased flexibility, improved uptime, and utilization of internal resources, the benefits are numerous. Organizations should carefully evaluate their specific needs and consider engaging third-party providers to optimize their IT infrastructure management. The expertise, affordability, and customized support offered by these services can enhance the overall performance and efficiency of an organization’s IT operations.

    Related Resources



      Need Third-Party Maintenance Services? Fill out the form below!

      1. Your Name (required)


      2. Your Company Name (required)


      3. Email Address (required)


      4. Telephone Number (optional)



      5. Your Message
        Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


      When choosing a third-party support provider for your company, you should consider:

      • Expertise: Whether the provider has the right expertise to support your company equipment
      • Cost: Whether the cost is reasonable compared to the benefits
      • Support terms: Whether the terms of support include desired response time

      Why choose TeamKCI?

      TeamKCI offers world-class award-winning support that includes:
      • Lowest prices in the industry without compromising quality
      • 43 years of experience supporting storage, servers, switching and SAN.
      • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
      • Flexible SLA’s and response times

      The TeamKCI Plus:

      • 24 x 7 support hotline
      • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
      • 100% genuine your company parts
      • Global support outreach
      • Call Home Supported
      • Dial-in Supported


      "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

      -Major Financial Institution

      Benefits of Third-Party Maintenance Services for Your Business




      Third-party maintenance services have become an integral part of managing IT infrastructure for many organizations. These services involve outsourcing the responsibility of maintaining and servicing equipment to a specialized provider, rather than relying solely on manufacturers or in-house teams. In this article, we will explore the impact that third-party maintenance services can have on an organization’s IT infrastructure.

      One of the key impacts of third-party maintenance services on IT infrastructure is cost savings. Manufacturers’ maintenance contracts and extended warranties can often be expensive, especially for organizations with a substantial amount of equipment. Third-party maintenance providers typically offer more cost-effective options that can provide similar services and support levels as the original equipment manufacturers (OEMs) at a fraction of the cost. This allows organizations to allocate their budget to other critical areas of the business, such as innovation and growth, while still receiving reliable maintenance and support for their IT infrastructure.

      Another significant impact of third-party maintenance services is their ability to extend the lifecycle of IT equipment. Manufacturers often have predetermined end-of-life or end-of-support dates for their products, after which they may no longer provide updates, patches, or technical support. This can present a challenge for organizations that rely on older or legacy systems. Third-party maintenance providers can step in and continue to provide support beyond these dates, allowing organizations to maximize the lifespan of their IT infrastructure. By extending the lifecycle of equipment, organizations can delay the costly process of replacing or upgrading systems, resulting in substantial cost savings over time.

      Furthermore, third-party maintenance services can offer organizations a higher level of flexibility and customization. Unlike manufacturers who may have rigid service offerings, third-party providers can tailor their services to meet the specific needs of an organization. This can include adjusting the level of support, response times, and service coverage to align with an organization’s unique requirements. The flexibility allows organizations to choose the services that best suit their IT infrastructure while avoiding unnecessary expenses for services they don’t need. Additionally, third-party providers often have extensive expertise in a wide range of OEM equipment, allowing them to support diverse IT infrastructures without limitations.

      Additionally, the impact of third-party maintenance services can be seen in improved uptime and reduced downtime. Quick and efficient resolution of technical issues is crucial for organizations to minimize any disruption to their operations. Third-party providers typically have established service level agreements that ensure rapid response times and prioritized support. Their specialized technicians are well-equipped to diagnose and mitigate issues promptly, providing organizations with peace of mind and the ability to maintain high levels of productivity. By reducing downtime, third-party maintenance services significantly impact an organization’s ability to operate smoothly and meet customer demands.

      Lastly, engaging third-party maintenance services can also free up internal resources. By outsourcing the responsibility of equipment maintenance to specialized providers, organizations can reallocate their in-house teams to focus on more strategic and value-added activities. This can include projects that drive innovation, enhance customer experiences, and improve overall business performance. With the burden of day-to-day maintenance lifted off their shoulders, IT teams can contribute more effectively to an organization’s growth and strategic objectives.

      In conclusion, third-party maintenance services can have a profound impact on an organization’s IT infrastructure. From cost savings and extended lifecycle of equipment to increased flexibility, improved uptime, and utilization of internal resources, the benefits are numerous. Organizations should carefully evaluate their specific needs and consider engaging third-party providers to optimize their IT infrastructure management. The expertise, affordability, and customized support offered by these services can enhance the overall performance and efficiency of an organization’s IT operations.

      Related Resources



        Need Third-Party Maintenance Services? Fill out the form below!

        1. Your Name (required)


        2. Your Company Name (required)


        3. Email Address (required)


        4. Telephone Number (optional)



        5. Your Message
          Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


        When choosing a third-party support provider for your company, you should consider:

        • Expertise: Whether the provider has the right expertise to support your company equipment
        • Cost: Whether the cost is reasonable compared to the benefits
        • Support terms: Whether the terms of support include desired response time

        Why choose TeamKCI?

        TeamKCI offers world-class award-winning support that includes:
        • Lowest prices in the industry without compromising quality
        • 43 years of experience supporting storage, servers, switching and SAN.
        • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
        • Flexible SLA’s and response times

        The TeamKCI Plus:

        • 24 x 7 support hotline
        • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
        • 100% genuine your company parts
        • Global support outreach
        • Call Home Supported
        • Dial-in Supported


        "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

        -Major Financial Institution

        Benefits of Third-Party Maintenance Services for Your Business




        Third-party maintenance services have become an integral part of managing IT infrastructure for many organizations. These services involve outsourcing the responsibility of maintaining and servicing equipment to a specialized provider, rather than relying solely on manufacturers or in-house teams. In this article, we will explore the impact that third-party maintenance services can have on an organization’s IT infrastructure.

        One of the key impacts of third-party maintenance services on IT infrastructure is cost savings. Manufacturers’ maintenance contracts and extended warranties can often be expensive, especially for organizations with a substantial amount of equipment. Third-party maintenance providers typically offer more cost-effective options that can provide similar services and support levels as the original equipment manufacturers (OEMs) at a fraction of the cost. This allows organizations to allocate their budget to other critical areas of the business, such as innovation and growth, while still receiving reliable maintenance and support for their IT infrastructure.

        Another significant impact of third-party maintenance services is their ability to extend the lifecycle of IT equipment. Manufacturers often have predetermined end-of-life or end-of-support dates for their products, after which they may no longer provide updates, patches, or technical support. This can present a challenge for organizations that rely on older or legacy systems. Third-party maintenance providers can step in and continue to provide support beyond these dates, allowing organizations to maximize the lifespan of their IT infrastructure. By extending the lifecycle of equipment, organizations can delay the costly process of replacing or upgrading systems, resulting in substantial cost savings over time.

        Furthermore, third-party maintenance services can offer organizations a higher level of flexibility and customization. Unlike manufacturers who may have rigid service offerings, third-party providers can tailor their services to meet the specific needs of an organization. This can include adjusting the level of support, response times, and service coverage to align with an organization’s unique requirements. The flexibility allows organizations to choose the services that best suit their IT infrastructure while avoiding unnecessary expenses for services they don’t need. Additionally, third-party providers often have extensive expertise in a wide range of OEM equipment, allowing them to support diverse IT infrastructures without limitations.

        Additionally, the impact of third-party maintenance services can be seen in improved uptime and reduced downtime. Quick and efficient resolution of technical issues is crucial for organizations to minimize any disruption to their operations. Third-party providers typically have established service level agreements that ensure rapid response times and prioritized support. Their specialized technicians are well-equipped to diagnose and mitigate issues promptly, providing organizations with peace of mind and the ability to maintain high levels of productivity. By reducing downtime, third-party maintenance services significantly impact an organization’s ability to operate smoothly and meet customer demands.

        Lastly, engaging third-party maintenance services can also free up internal resources. By outsourcing the responsibility of equipment maintenance to specialized providers, organizations can reallocate their in-house teams to focus on more strategic and value-added activities. This can include projects that drive innovation, enhance customer experiences, and improve overall business performance. With the burden of day-to-day maintenance lifted off their shoulders, IT teams can contribute more effectively to an organization’s growth and strategic objectives.

        In conclusion, third-party maintenance services can have a profound impact on an organization’s IT infrastructure. From cost savings and extended lifecycle of equipment to increased flexibility, improved uptime, and utilization of internal resources, the benefits are numerous. Organizations should carefully evaluate their specific needs and consider engaging third-party providers to optimize their IT infrastructure management. The expertise, affordability, and customized support offered by these services can enhance the overall performance and efficiency of an organization’s IT operations.

        Related Resources



          Need Third-Party Maintenance Services? Fill out the form below!

          1. Your Name (required)


          2. Your Company Name (required)


          3. Email Address (required)


          4. Telephone Number (optional)



          5. Your Message
            Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


          When choosing a third-party support provider for your company, you should consider:

          • Expertise: Whether the provider has the right expertise to support your company equipment
          • Cost: Whether the cost is reasonable compared to the benefits
          • Support terms: Whether the terms of support include desired response time

          Why choose TeamKCI?

          TeamKCI offers world-class award-winning support that includes:
          • Lowest prices in the industry without compromising quality
          • 43 years of experience supporting storage, servers, switching and SAN.
          • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
          • Flexible SLA’s and response times

          The TeamKCI Plus:

          • 24 x 7 support hotline
          • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
          • 100% genuine your company parts
          • Global support outreach
          • Call Home Supported
          • Dial-in Supported


          "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

          -Major Financial Institution

          Best Practices for Effective Third-Party Maintenance Service Implementation




          Implementing third-party maintenance services can be a strategic decision for organizations aiming to optimize their IT infrastructure maintenance and support. To ensure a smooth and effective transition to third-party maintenance, organizations should follow best practices that help maximize the benefits and minimize potential challenges. In this article, we will explore some key best practices for implementing third-party maintenance services.

          Firstly, organizations should conduct a thorough assessment of their current IT infrastructure and maintenance needs. This assessment should include an inventory of all hardware and software assets, as well as an evaluation of the maintenance requirements and service level agreements (SLAs) in place. By understanding the current state of their IT infrastructure, organizations can identify any gaps or areas that require improvement. This assessment will serve as a foundation for selecting the most suitable third-party maintenance provider and negotiating the appropriate SLAs.

          During the assessment phase, organizations should consider conducting a comprehensive audit of their IT infrastructure. This includes identifying all hardware and software assets, determining their age, maintenance history, and any existing warranties. This information will help organizations make informed decisions about which assets are most critical and require specialized maintenance support.

          In addition to asset inventory, organizations should evaluate their current maintenance requirements. This includes considering the frequency of maintenance activities, response time expectations, and the level of expertise needed to support their IT infrastructure. By understanding these requirements, organizations can better align their needs with the capabilities of potential third-party maintenance providers.

          Once the assessment is complete, organizations can proceed with the vendor selection process. It is crucial to evaluate multiple third-party maintenance providers to determine the best fit for the organization’s needs. Factors to consider during the selection process include the provider’s expertise and experience in maintaining the specific IT infrastructure components, service levels offered, pricing models, customer references, and any relevant certifications.

          A thorough evaluation of the provider’s expertise is crucial, as different providers may specialize in different areas. For example, some providers may have more experience maintaining networking equipment, while others may specialize in servers or storage systems. By selecting a provider with expertise in the specific areas relevant to the organization’s IT infrastructure, organizations can ensure optimal support and maintenance.

          Due diligence should also include reviewing the provider’s service capabilities and SLAs. Organizations should evaluate the response times, availability of support, and escalation procedures outlined in the SLAs. It is important to choose a provider that aligns with the organization’s expected performance and downtime tolerance.

          Engaging with potential providers through detailed discussions and requesting service proposals will help organizations gain insights into the provider’s capabilities and enable them to make an informed decision. The provider should be able to demonstrate a strong track record of successfully implementing and managing third-party maintenance services for similar organizations.

          Once a third-party maintenance provider is selected, organizations should establish clear communication channels and define expectations. It is crucial to establish a strong working relationship with the provider through regular communication and collaboration. Clear communication is essential to effectively manage maintenance requests, coordinate activities, and address any issues that may arise. Both parties should have a thorough understanding of the maintenance requirements, SLAs, and reporting mechanisms to ensure alignment and accountability.

          Establishing regular communication channels and points of contact between the organization and the maintenance provider is vital. It ensures that any issues or concerns can be addressed promptly and efficiently. Organizations should also define the channels through which maintenance requests and updates will be communicated, whether it be through email, phone calls, or a dedicated ticketing system. This clarity in communication helps streamline the maintenance process and ensures quick resolution of any potential issues.

          Another best practice for effective implementation is to establish robust governance and performance management frameworks. Organizations should define key performance indicators (KPIs) and regularly monitor and evaluate the third-party maintenance provider’s performance against these metrics. This will allow organizations to ensure that the provider is delivering the agreed-upon service levels and meeting expectations. Regular performance reviews and feedback sessions provide an opportunity to address any concerns, make necessary adjustments, and continuously improve the maintenance service.

          Organizations should establish a performance review process with the maintenance provider that includes regular meetings to assess the provider’s performance against the defined KPIs. These meetings should involve both parties in open discussions about the service quality, response times, and any areas that require improvement. These performance reviews help maintain transparency and ensure that the maintenance provider is accountable for meeting the agreed-upon service levels.

          Moreover, organizations should regularly review and update their maintenance documentation and asset inventory. This includes updating the maintenance schedule, documenting any changes or updates made to the IT infrastructure, and maintaining accurate records of service requests, resolutions, and SLA compliance. A well-maintained documentation system ensures transparency, facilitates audit processes, and serves as a valuable resource for troubleshooting and future planning.

          Regularly reviewing and updating the maintenance documentation is essential to keep a record of all maintenance activities carried out by the third-party provider. This documentation can be useful for future troubleshooting purposes, as it provides details of previous maintenance tasks and resolutions. It also helps in accurately assessing the provider’s performance against the SLAs and identifying any areas that require improvement.

          Additionally, organizations should prioritize knowledge transfer and training during the implementation of third-party maintenance services. It is essential to ensure that the organization’s IT staff receives the necessary training and support needed to effectively work with the new maintenance provider. This includes familiarizing them with the provider’s processes, tools, and escalation procedures. Engaging in knowledge sharing activities, such as workshops or webinars, can help facilitate a smooth transition and build the internal capacity to manage the maintenance service effectively.

          Organizations should plan for a comprehensive knowledge transfer process between the internal IT staff and the maintenance provider. This transfer may involve training sessions, workshops, or knowledge sharing sessions to familiarize the IT staff with the provider’s processes and tools. This training and knowledge transfer help ensure that the organization’s IT staff can effectively collaborate with the maintenance provider, understand the maintenance protocols, and manage any issues that may arise.

          In conclusion, implementing third-party maintenance services requires careful planning and execution. By conducting a thorough assessment, engaging in a comprehensive vendor selection process, establishing clear communication channels, defining expectations, implementing governance and performance management frameworks, maintaining accurate documentation, and prioritizing knowledge transfer and training, organizations can ensure an effective implementation. The successful adoption of third-party maintenance services can offer organizations cost savings, specialized expertise, improved service levels, and increased flexibility, ultimately optimizing their IT infrastructure maintenance and support.

          Related Resources



            Need Third-Party Maintenance Services? Fill out the form below!

            1. Your Name (required)


            2. Your Company Name (required)


            3. Email Address (required)


            4. Telephone Number (optional)



            5. Your Message
              Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


            When choosing a third-party support provider for your company, you should consider:

            • Expertise: Whether the provider has the right expertise to support your company equipment
            • Cost: Whether the cost is reasonable compared to the benefits
            • Support terms: Whether the terms of support include desired response time

            Why choose TeamKCI?

            TeamKCI offers world-class award-winning support that includes:
            • Lowest prices in the industry without compromising quality
            • 43 years of experience supporting storage, servers, switching and SAN.
            • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
            • Flexible SLA’s and response times

            The TeamKCI Plus:

            • 24 x 7 support hotline
            • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
            • 100% genuine your company parts
            • Global support outreach
            • Call Home Supported
            • Dial-in Supported


            "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

            -Major Financial Institution

            Best Practices for Effective Third-Party Maintenance Service Implementation




            Implementing third-party maintenance services can be a strategic decision for organizations aiming to optimize their IT infrastructure maintenance and support. To ensure a smooth and effective transition to third-party maintenance, organizations should follow best practices that help maximize the benefits and minimize potential challenges. In this article, we will explore some key best practices for implementing third-party maintenance services.

            Firstly, organizations should conduct a thorough assessment of their current IT infrastructure and maintenance needs. This assessment should include an inventory of all hardware and software assets, as well as an evaluation of the maintenance requirements and service level agreements (SLAs) in place. By understanding the current state of their IT infrastructure, organizations can identify any gaps or areas that require improvement. This assessment will serve as a foundation for selecting the most suitable third-party maintenance provider and negotiating the appropriate SLAs.

            During the assessment phase, organizations should consider conducting a comprehensive audit of their IT infrastructure. This includes identifying all hardware and software assets, determining their age, maintenance history, and any existing warranties. This information will help organizations make informed decisions about which assets are most critical and require specialized maintenance support.

            In addition to asset inventory, organizations should evaluate their current maintenance requirements. This includes considering the frequency of maintenance activities, response time expectations, and the level of expertise needed to support their IT infrastructure. By understanding these requirements, organizations can better align their needs with the capabilities of potential third-party maintenance providers.

            Once the assessment is complete, organizations can proceed with the vendor selection process. It is crucial to evaluate multiple third-party maintenance providers to determine the best fit for the organization’s needs. Factors to consider during the selection process include the provider’s expertise and experience in maintaining the specific IT infrastructure components, service levels offered, pricing models, customer references, and any relevant certifications.

            A thorough evaluation of the provider’s expertise is crucial, as different providers may specialize in different areas. For example, some providers may have more experience maintaining networking equipment, while others may specialize in servers or storage systems. By selecting a provider with expertise in the specific areas relevant to the organization’s IT infrastructure, organizations can ensure optimal support and maintenance.

            Due diligence should also include reviewing the provider’s service capabilities and SLAs. Organizations should evaluate the response times, availability of support, and escalation procedures outlined in the SLAs. It is important to choose a provider that aligns with the organization’s expected performance and downtime tolerance.

            Engaging with potential providers through detailed discussions and requesting service proposals will help organizations gain insights into the provider’s capabilities and enable them to make an informed decision. The provider should be able to demonstrate a strong track record of successfully implementing and managing third-party maintenance services for similar organizations.

            Once a third-party maintenance provider is selected, organizations should establish clear communication channels and define expectations. It is crucial to establish a strong working relationship with the provider through regular communication and collaboration. Clear communication is essential to effectively manage maintenance requests, coordinate activities, and address any issues that may arise. Both parties should have a thorough understanding of the maintenance requirements, SLAs, and reporting mechanisms to ensure alignment and accountability.

            Establishing regular communication channels and points of contact between the organization and the maintenance provider is vital. It ensures that any issues or concerns can be addressed promptly and efficiently. Organizations should also define the channels through which maintenance requests and updates will be communicated, whether it be through email, phone calls, or a dedicated ticketing system. This clarity in communication helps streamline the maintenance process and ensures quick resolution of any potential issues.

            Another best practice for effective implementation is to establish robust governance and performance management frameworks. Organizations should define key performance indicators (KPIs) and regularly monitor and evaluate the third-party maintenance provider’s performance against these metrics. This will allow organizations to ensure that the provider is delivering the agreed-upon service levels and meeting expectations. Regular performance reviews and feedback sessions provide an opportunity to address any concerns, make necessary adjustments, and continuously improve the maintenance service.

            Organizations should establish a performance review process with the maintenance provider that includes regular meetings to assess the provider’s performance against the defined KPIs. These meetings should involve both parties in open discussions about the service quality, response times, and any areas that require improvement. These performance reviews help maintain transparency and ensure that the maintenance provider is accountable for meeting the agreed-upon service levels.

            Moreover, organizations should regularly review and update their maintenance documentation and asset inventory. This includes updating the maintenance schedule, documenting any changes or updates made to the IT infrastructure, and maintaining accurate records of service requests, resolutions, and SLA compliance. A well-maintained documentation system ensures transparency, facilitates audit processes, and serves as a valuable resource for troubleshooting and future planning.

            Regularly reviewing and updating the maintenance documentation is essential to keep a record of all maintenance activities carried out by the third-party provider. This documentation can be useful for future troubleshooting purposes, as it provides details of previous maintenance tasks and resolutions. It also helps in accurately assessing the provider’s performance against the SLAs and identifying any areas that require improvement.

            Additionally, organizations should prioritize knowledge transfer and training during the implementation of third-party maintenance services. It is essential to ensure that the organization’s IT staff receives the necessary training and support needed to effectively work with the new maintenance provider. This includes familiarizing them with the provider’s processes, tools, and escalation procedures. Engaging in knowledge sharing activities, such as workshops or webinars, can help facilitate a smooth transition and build the internal capacity to manage the maintenance service effectively.

            Organizations should plan for a comprehensive knowledge transfer process between the internal IT staff and the maintenance provider. This transfer may involve training sessions, workshops, or knowledge sharing sessions to familiarize the IT staff with the provider’s processes and tools. This training and knowledge transfer help ensure that the organization’s IT staff can effectively collaborate with the maintenance provider, understand the maintenance protocols, and manage any issues that may arise.

            In conclusion, implementing third-party maintenance services requires careful planning and execution. By conducting a thorough assessment, engaging in a comprehensive vendor selection process, establishing clear communication channels, defining expectations, implementing governance and performance management frameworks, maintaining accurate documentation, and prioritizing knowledge transfer and training, organizations can ensure an effective implementation. The successful adoption of third-party maintenance services can offer organizations cost savings, specialized expertise, improved service levels, and increased flexibility, ultimately optimizing their IT infrastructure maintenance and support.

            Related Resources



              Need Third-Party Maintenance Services? Fill out the form below!

              1. Your Name (required)


              2. Your Company Name (required)


              3. Email Address (required)


              4. Telephone Number (optional)



              5. Your Message
                Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


              When choosing a third-party support provider for your company, you should consider:

              • Expertise: Whether the provider has the right expertise to support your company equipment
              • Cost: Whether the cost is reasonable compared to the benefits
              • Support terms: Whether the terms of support include desired response time

              Why choose TeamKCI?

              TeamKCI offers world-class award-winning support that includes:
              • Lowest prices in the industry without compromising quality
              • 43 years of experience supporting storage, servers, switching and SAN.
              • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
              • Flexible SLA’s and response times

              The TeamKCI Plus:

              • 24 x 7 support hotline
              • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
              • 100% genuine your company parts
              • Global support outreach
              • Call Home Supported
              • Dial-in Supported


              "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

              -Major Financial Institution

              Best Practices for Effective Third-Party Maintenance Service Implementation




              Implementing third-party maintenance services can be a strategic decision for organizations aiming to optimize their IT infrastructure maintenance and support. To ensure a smooth and effective transition to third-party maintenance, organizations should follow best practices that help maximize the benefits and minimize potential challenges. In this article, we will explore some key best practices for implementing third-party maintenance services.

              Firstly, organizations should conduct a thorough assessment of their current IT infrastructure and maintenance needs. This assessment should include an inventory of all hardware and software assets, as well as an evaluation of the maintenance requirements and service level agreements (SLAs) in place. By understanding the current state of their IT infrastructure, organizations can identify any gaps or areas that require improvement. This assessment will serve as a foundation for selecting the most suitable third-party maintenance provider and negotiating the appropriate SLAs.

              During the assessment phase, organizations should consider conducting a comprehensive audit of their IT infrastructure. This includes identifying all hardware and software assets, determining their age, maintenance history, and any existing warranties. This information will help organizations make informed decisions about which assets are most critical and require specialized maintenance support.

              In addition to asset inventory, organizations should evaluate their current maintenance requirements. This includes considering the frequency of maintenance activities, response time expectations, and the level of expertise needed to support their IT infrastructure. By understanding these requirements, organizations can better align their needs with the capabilities of potential third-party maintenance providers.

              Once the assessment is complete, organizations can proceed with the vendor selection process. It is crucial to evaluate multiple third-party maintenance providers to determine the best fit for the organization’s needs. Factors to consider during the selection process include the provider’s expertise and experience in maintaining the specific IT infrastructure components, service levels offered, pricing models, customer references, and any relevant certifications.

              A thorough evaluation of the provider’s expertise is crucial, as different providers may specialize in different areas. For example, some providers may have more experience maintaining networking equipment, while others may specialize in servers or storage systems. By selecting a provider with expertise in the specific areas relevant to the organization’s IT infrastructure, organizations can ensure optimal support and maintenance.

              Due diligence should also include reviewing the provider’s service capabilities and SLAs. Organizations should evaluate the response times, availability of support, and escalation procedures outlined in the SLAs. It is important to choose a provider that aligns with the organization’s expected performance and downtime tolerance.

              Engaging with potential providers through detailed discussions and requesting service proposals will help organizations gain insights into the provider’s capabilities and enable them to make an informed decision. The provider should be able to demonstrate a strong track record of successfully implementing and managing third-party maintenance services for similar organizations.

              Once a third-party maintenance provider is selected, organizations should establish clear communication channels and define expectations. It is crucial to establish a strong working relationship with the provider through regular communication and collaboration. Clear communication is essential to effectively manage maintenance requests, coordinate activities, and address any issues that may arise. Both parties should have a thorough understanding of the maintenance requirements, SLAs, and reporting mechanisms to ensure alignment and accountability.

              Establishing regular communication channels and points of contact between the organization and the maintenance provider is vital. It ensures that any issues or concerns can be addressed promptly and efficiently. Organizations should also define the channels through which maintenance requests and updates will be communicated, whether it be through email, phone calls, or a dedicated ticketing system. This clarity in communication helps streamline the maintenance process and ensures quick resolution of any potential issues.

              Another best practice for effective implementation is to establish robust governance and performance management frameworks. Organizations should define key performance indicators (KPIs) and regularly monitor and evaluate the third-party maintenance provider’s performance against these metrics. This will allow organizations to ensure that the provider is delivering the agreed-upon service levels and meeting expectations. Regular performance reviews and feedback sessions provide an opportunity to address any concerns, make necessary adjustments, and continuously improve the maintenance service.

              Organizations should establish a performance review process with the maintenance provider that includes regular meetings to assess the provider’s performance against the defined KPIs. These meetings should involve both parties in open discussions about the service quality, response times, and any areas that require improvement. These performance reviews help maintain transparency and ensure that the maintenance provider is accountable for meeting the agreed-upon service levels.

              Moreover, organizations should regularly review and update their maintenance documentation and asset inventory. This includes updating the maintenance schedule, documenting any changes or updates made to the IT infrastructure, and maintaining accurate records of service requests, resolutions, and SLA compliance. A well-maintained documentation system ensures transparency, facilitates audit processes, and serves as a valuable resource for troubleshooting and future planning.

              Regularly reviewing and updating the maintenance documentation is essential to keep a record of all maintenance activities carried out by the third-party provider. This documentation can be useful for future troubleshooting purposes, as it provides details of previous maintenance tasks and resolutions. It also helps in accurately assessing the provider’s performance against the SLAs and identifying any areas that require improvement.

              Additionally, organizations should prioritize knowledge transfer and training during the implementation of third-party maintenance services. It is essential to ensure that the organization’s IT staff receives the necessary training and support needed to effectively work with the new maintenance provider. This includes familiarizing them with the provider’s processes, tools, and escalation procedures. Engaging in knowledge sharing activities, such as workshops or webinars, can help facilitate a smooth transition and build the internal capacity to manage the maintenance service effectively.

              Organizations should plan for a comprehensive knowledge transfer process between the internal IT staff and the maintenance provider. This transfer may involve training sessions, workshops, or knowledge sharing sessions to familiarize the IT staff with the provider’s processes and tools. This training and knowledge transfer help ensure that the organization’s IT staff can effectively collaborate with the maintenance provider, understand the maintenance protocols, and manage any issues that may arise.

              In conclusion, implementing third-party maintenance services requires careful planning and execution. By conducting a thorough assessment, engaging in a comprehensive vendor selection process, establishing clear communication channels, defining expectations, implementing governance and performance management frameworks, maintaining accurate documentation, and prioritizing knowledge transfer and training, organizations can ensure an effective implementation. The successful adoption of third-party maintenance services can offer organizations cost savings, specialized expertise, improved service levels, and increased flexibility, ultimately optimizing their IT infrastructure maintenance and support.

              Related Resources



                Need Third-Party Maintenance Services? Fill out the form below!

                1. Your Name (required)


                2. Your Company Name (required)


                3. Email Address (required)


                4. Telephone Number (optional)



                5. Your Message
                  Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


                When choosing a third-party support provider for your company, you should consider:

                • Expertise: Whether the provider has the right expertise to support your company equipment
                • Cost: Whether the cost is reasonable compared to the benefits
                • Support terms: Whether the terms of support include desired response time

                Why choose TeamKCI?

                TeamKCI offers world-class award-winning support that includes:
                • Lowest prices in the industry without compromising quality
                • 43 years of experience supporting storage, servers, switching and SAN.
                • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
                • Flexible SLA’s and response times

                The TeamKCI Plus:

                • 24 x 7 support hotline
                • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
                • 100% genuine your company parts
                • Global support outreach
                • Call Home Supported
                • Dial-in Supported


                "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

                -Major Financial Institution

                Best Practices for Effective Third-Party Maintenance Service Implementation




                Implementing third-party maintenance services can be a strategic decision for organizations aiming to optimize their IT infrastructure maintenance and support. To ensure a smooth and effective transition to third-party maintenance, organizations should follow best practices that help maximize the benefits and minimize potential challenges. In this article, we will explore some key best practices for implementing third-party maintenance services.

                Firstly, organizations should conduct a thorough assessment of their current IT infrastructure and maintenance needs. This assessment should include an inventory of all hardware and software assets, as well as an evaluation of the maintenance requirements and service level agreements (SLAs) in place. By understanding the current state of their IT infrastructure, organizations can identify any gaps or areas that require improvement. This assessment will serve as a foundation for selecting the most suitable third-party maintenance provider and negotiating the appropriate SLAs.

                During the assessment phase, organizations should consider conducting a comprehensive audit of their IT infrastructure. This includes identifying all hardware and software assets, determining their age, maintenance history, and any existing warranties. This information will help organizations make informed decisions about which assets are most critical and require specialized maintenance support.

                In addition to asset inventory, organizations should evaluate their current maintenance requirements. This includes considering the frequency of maintenance activities, response time expectations, and the level of expertise needed to support their IT infrastructure. By understanding these requirements, organizations can better align their needs with the capabilities of potential third-party maintenance providers.

                Once the assessment is complete, organizations can proceed with the vendor selection process. It is crucial to evaluate multiple third-party maintenance providers to determine the best fit for the organization’s needs. Factors to consider during the selection process include the provider’s expertise and experience in maintaining the specific IT infrastructure components, service levels offered, pricing models, customer references, and any relevant certifications.

                A thorough evaluation of the provider’s expertise is crucial, as different providers may specialize in different areas. For example, some providers may have more experience maintaining networking equipment, while others may specialize in servers or storage systems. By selecting a provider with expertise in the specific areas relevant to the organization’s IT infrastructure, organizations can ensure optimal support and maintenance.

                Due diligence should also include reviewing the provider’s service capabilities and SLAs. Organizations should evaluate the response times, availability of support, and escalation procedures outlined in the SLAs. It is important to choose a provider that aligns with the organization’s expected performance and downtime tolerance.

                Engaging with potential providers through detailed discussions and requesting service proposals will help organizations gain insights into the provider’s capabilities and enable them to make an informed decision. The provider should be able to demonstrate a strong track record of successfully implementing and managing third-party maintenance services for similar organizations.

                Once a third-party maintenance provider is selected, organizations should establish clear communication channels and define expectations. It is crucial to establish a strong working relationship with the provider through regular communication and collaboration. Clear communication is essential to effectively manage maintenance requests, coordinate activities, and address any issues that may arise. Both parties should have a thorough understanding of the maintenance requirements, SLAs, and reporting mechanisms to ensure alignment and accountability.

                Establishing regular communication channels and points of contact between the organization and the maintenance provider is vital. It ensures that any issues or concerns can be addressed promptly and efficiently. Organizations should also define the channels through which maintenance requests and updates will be communicated, whether it be through email, phone calls, or a dedicated ticketing system. This clarity in communication helps streamline the maintenance process and ensures quick resolution of any potential issues.

                Another best practice for effective implementation is to establish robust governance and performance management frameworks. Organizations should define key performance indicators (KPIs) and regularly monitor and evaluate the third-party maintenance provider’s performance against these metrics. This will allow organizations to ensure that the provider is delivering the agreed-upon service levels and meeting expectations. Regular performance reviews and feedback sessions provide an opportunity to address any concerns, make necessary adjustments, and continuously improve the maintenance service.

                Organizations should establish a performance review process with the maintenance provider that includes regular meetings to assess the provider’s performance against the defined KPIs. These meetings should involve both parties in open discussions about the service quality, response times, and any areas that require improvement. These performance reviews help maintain transparency and ensure that the maintenance provider is accountable for meeting the agreed-upon service levels.

                Moreover, organizations should regularly review and update their maintenance documentation and asset inventory. This includes updating the maintenance schedule, documenting any changes or updates made to the IT infrastructure, and maintaining accurate records of service requests, resolutions, and SLA compliance. A well-maintained documentation system ensures transparency, facilitates audit processes, and serves as a valuable resource for troubleshooting and future planning.

                Regularly reviewing and updating the maintenance documentation is essential to keep a record of all maintenance activities carried out by the third-party provider. This documentation can be useful for future troubleshooting purposes, as it provides details of previous maintenance tasks and resolutions. It also helps in accurately assessing the provider’s performance against the SLAs and identifying any areas that require improvement.

                Additionally, organizations should prioritize knowledge transfer and training during the implementation of third-party maintenance services. It is essential to ensure that the organization’s IT staff receives the necessary training and support needed to effectively work with the new maintenance provider. This includes familiarizing them with the provider’s processes, tools, and escalation procedures. Engaging in knowledge sharing activities, such as workshops or webinars, can help facilitate a smooth transition and build the internal capacity to manage the maintenance service effectively.

                Organizations should plan for a comprehensive knowledge transfer process between the internal IT staff and the maintenance provider. This transfer may involve training sessions, workshops, or knowledge sharing sessions to familiarize the IT staff with the provider’s processes and tools. This training and knowledge transfer help ensure that the organization’s IT staff can effectively collaborate with the maintenance provider, understand the maintenance protocols, and manage any issues that may arise.

                In conclusion, implementing third-party maintenance services requires careful planning and execution. By conducting a thorough assessment, engaging in a comprehensive vendor selection process, establishing clear communication channels, defining expectations, implementing governance and performance management frameworks, maintaining accurate documentation, and prioritizing knowledge transfer and training, organizations can ensure an effective implementation. The successful adoption of third-party maintenance services can offer organizations cost savings, specialized expertise, improved service levels, and increased flexibility, ultimately optimizing their IT infrastructure maintenance and support.

                Related Resources



                  Need Third-Party Maintenance Services? Fill out the form below!

                  1. Your Name (required)


                  2. Your Company Name (required)


                  3. Email Address (required)


                  4. Telephone Number (optional)



                  5. Your Message
                    Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


                  When choosing a third-party support provider for your company, you should consider:

                  • Expertise: Whether the provider has the right expertise to support your company equipment
                  • Cost: Whether the cost is reasonable compared to the benefits
                  • Support terms: Whether the terms of support include desired response time

                  Why choose TeamKCI?

                  TeamKCI offers world-class award-winning support that includes:
                  • Lowest prices in the industry without compromising quality
                  • 43 years of experience supporting storage, servers, switching and SAN.
                  • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
                  • Flexible SLA’s and response times

                  The TeamKCI Plus:

                  • 24 x 7 support hotline
                  • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
                  • 100% genuine your company parts
                  • Global support outreach
                  • Call Home Supported
                  • Dial-in Supported


                  "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

                  -Major Financial Institution

                  Best Practices for Hardware Lifecycle Management




                  Hardware lifecycle management is a critical aspect of any organization’s IT infrastructure. It involves planning, acquiring, deploying, maintaining, and ultimately retiring hardware throughout its lifespan. Effective management of hardware lifecycle ensures optimal performance, security, and cost-efficiency. In this article, we will discuss the best practices for hardware lifecycle management that organizations should follow.

                  The first best practice is to establish a comprehensive inventory of all hardware assets. This includes not only servers, laptops, and desktops but also peripherals such as printers and scanners. An accurate and up-to-date inventory provides a clear understanding of the hardware landscape, enabling organizations to make informed decisions in terms of maintenance, upgrades, and replacements. Utilizing asset management tools can streamline this process by automatically tracking and documenting hardware assets. Regular audits should also be conducted to verify the accuracy of the inventory and identify any discrepancies or missing devices.

                  The second best practice is to create a standardized hardware acquisition and deployment process. Organizations should define clear protocols for purchasing, provisioning, and deploying hardware assets. This includes establishing criteria for selecting vendors, negotiating contracts, and ensuring compatibility with existing infrastructure. Having a standardized process helps reduce costs, facilitates efficient deployment, and ensures consistency across the organization. Additionally, organizations should consider implementing a centralized procurement system to streamline the acquisition process and establish centralized control over hardware purchasing.

                  Another key aspect of hardware lifecycle management is proactive maintenance and monitoring. Organizations should implement a regular maintenance schedule that includes tasks such as hardware updates, firmware upgrades, and routine checks for hardware health. Monitoring tools should also be in place to track the performance and status of hardware assets. This allows organizations to identify and address potential issues before they escalate into major problems. By proactively maintaining and monitoring hardware, organizations can prolong the lifespan of their assets, improve performance, and reduce downtime.

                  Security should also be a top concern when managing the hardware lifecycle. Organizations should develop and enforce security policies that cover all aspects of hardware usage. This includes protocols for data encryption, password management, and physical security measures. Regular vulnerability assessments and penetration tests should be conducted to identify any security weaknesses in the hardware infrastructure. In the case of retiring hardware assets, organizations must ensure proper data sanitization or physical destruction to protect sensitive information. By prioritizing security throughout the hardware lifecycle, organizations can safeguard their data and protect themselves from potential breaches.

                  Lastly, it is crucial for organizations to have a well-defined hardware retirement process. This includes defining criteria for determining when hardware should be retired, such as reaching its end-of-life or becoming outdated. Once a hardware asset is retired, proper disposal methods should be implemented, taking into consideration environmental compliance regulations. Additionally, organizations should document and track the disposal process to ensure compliance and mitigate any potential legal or environmental risks associated with improper disposal.

                  In conclusion, effective hardware lifecycle management is essential for organizations to ensure optimal performance, security, and cost-efficiency. By establishing a comprehensive inventory, creating standardized acquisition and deployment processes, proactively maintaining and monitoring hardware, prioritizing security, and implementing a well-defined retirement process, organizations can mitigate risks, optimize asset utilization, and effectively manage their hardware throughout its lifecycle.

                  Related Resources



                    Need Third-Party Maintenance Services? Fill out the form below!

                    1. Your Name (required)


                    2. Your Company Name (required)


                    3. Email Address (required)


                    4. Telephone Number (optional)



                    5. Your Message
                      Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


                    When choosing a third-party support provider for your company, you should consider:

                    • Expertise: Whether the provider has the right expertise to support your company equipment
                    • Cost: Whether the cost is reasonable compared to the benefits
                    • Support terms: Whether the terms of support include desired response time

                    Why choose TeamKCI?

                    TeamKCI offers world-class award-winning support that includes:
                    • Lowest prices in the industry without compromising quality
                    • 43 years of experience supporting storage, servers, switching and SAN.
                    • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
                    • Flexible SLA’s and response times

                    The TeamKCI Plus:

                    • 24 x 7 support hotline
                    • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
                    • 100% genuine your company parts
                    • Global support outreach
                    • Call Home Supported
                    • Dial-in Supported


                    "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

                    -Major Financial Institution

                    Best Practices for Hardware Lifecycle Management




                    Hardware lifecycle management is a critical aspect of any organization’s IT infrastructure. It involves planning, acquiring, deploying, maintaining, and ultimately retiring hardware throughout its lifespan. Effective management of hardware lifecycle ensures optimal performance, security, and cost-efficiency. In this article, we will discuss the best practices for hardware lifecycle management that organizations should follow.

                    The first best practice is to establish a comprehensive inventory of all hardware assets. This includes not only servers, laptops, and desktops but also peripherals such as printers and scanners. An accurate and up-to-date inventory provides a clear understanding of the hardware landscape, enabling organizations to make informed decisions in terms of maintenance, upgrades, and replacements. Utilizing asset management tools can streamline this process by automatically tracking and documenting hardware assets. Regular audits should also be conducted to verify the accuracy of the inventory and identify any discrepancies or missing devices.

                    The second best practice is to create a standardized hardware acquisition and deployment process. Organizations should define clear protocols for purchasing, provisioning, and deploying hardware assets. This includes establishing criteria for selecting vendors, negotiating contracts, and ensuring compatibility with existing infrastructure. Having a standardized process helps reduce costs, facilitates efficient deployment, and ensures consistency across the organization. Additionally, organizations should consider implementing a centralized procurement system to streamline the acquisition process and establish centralized control over hardware purchasing.

                    Another key aspect of hardware lifecycle management is proactive maintenance and monitoring. Organizations should implement a regular maintenance schedule that includes tasks such as hardware updates, firmware upgrades, and routine checks for hardware health. Monitoring tools should also be in place to track the performance and status of hardware assets. This allows organizations to identify and address potential issues before they escalate into major problems. By proactively maintaining and monitoring hardware, organizations can prolong the lifespan of their assets, improve performance, and reduce downtime.

                    Security should also be a top concern when managing the hardware lifecycle. Organizations should develop and enforce security policies that cover all aspects of hardware usage. This includes protocols for data encryption, password management, and physical security measures. Regular vulnerability assessments and penetration tests should be conducted to identify any security weaknesses in the hardware infrastructure. In the case of retiring hardware assets, organizations must ensure proper data sanitization or physical destruction to protect sensitive information. By prioritizing security throughout the hardware lifecycle, organizations can safeguard their data and protect themselves from potential breaches.

                    Lastly, it is crucial for organizations to have a well-defined hardware retirement process. This includes defining criteria for determining when hardware should be retired, such as reaching its end-of-life or becoming outdated. Once a hardware asset is retired, proper disposal methods should be implemented, taking into consideration environmental compliance regulations. Additionally, organizations should document and track the disposal process to ensure compliance and mitigate any potential legal or environmental risks associated with improper disposal.

                    In conclusion, effective hardware lifecycle management is essential for organizations to ensure optimal performance, security, and cost-efficiency. By establishing a comprehensive inventory, creating standardized acquisition and deployment processes, proactively maintaining and monitoring hardware, prioritizing security, and implementing a well-defined retirement process, organizations can mitigate risks, optimize asset utilization, and effectively manage their hardware throughout its lifecycle.

                    Related Resources



                      Need Third-Party Maintenance Services? Fill out the form below!

                      1. Your Name (required)


                      2. Your Company Name (required)


                      3. Email Address (required)


                      4. Telephone Number (optional)



                      5. Your Message
                        Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


                      When choosing a third-party support provider for your company, you should consider:

                      • Expertise: Whether the provider has the right expertise to support your company equipment
                      • Cost: Whether the cost is reasonable compared to the benefits
                      • Support terms: Whether the terms of support include desired response time

                      Why choose TeamKCI?

                      TeamKCI offers world-class award-winning support that includes:
                      • Lowest prices in the industry without compromising quality
                      • 43 years of experience supporting storage, servers, switching and SAN.
                      • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
                      • Flexible SLA’s and response times

                      The TeamKCI Plus:

                      • 24 x 7 support hotline
                      • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
                      • 100% genuine your company parts
                      • Global support outreach
                      • Call Home Supported
                      • Dial-in Supported


                      "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

                      -Major Financial Institution

                      Best Practices for Hardware Lifecycle Management




                      Hardware lifecycle management is a critical aspect of any organization’s IT infrastructure. It involves planning, acquiring, deploying, maintaining, and ultimately retiring hardware throughout its lifespan. Effective management of hardware lifecycle ensures optimal performance, security, and cost-efficiency. In this article, we will discuss the best practices for hardware lifecycle management that organizations should follow.

                      The first best practice is to establish a comprehensive inventory of all hardware assets. This includes not only servers, laptops, and desktops but also peripherals such as printers and scanners. An accurate and up-to-date inventory provides a clear understanding of the hardware landscape, enabling organizations to make informed decisions in terms of maintenance, upgrades, and replacements. Utilizing asset management tools can streamline this process by automatically tracking and documenting hardware assets. Regular audits should also be conducted to verify the accuracy of the inventory and identify any discrepancies or missing devices.

                      The second best practice is to create a standardized hardware acquisition and deployment process. Organizations should define clear protocols for purchasing, provisioning, and deploying hardware assets. This includes establishing criteria for selecting vendors, negotiating contracts, and ensuring compatibility with existing infrastructure. Having a standardized process helps reduce costs, facilitates efficient deployment, and ensures consistency across the organization. Additionally, organizations should consider implementing a centralized procurement system to streamline the acquisition process and establish centralized control over hardware purchasing.

                      Another key aspect of hardware lifecycle management is proactive maintenance and monitoring. Organizations should implement a regular maintenance schedule that includes tasks such as hardware updates, firmware upgrades, and routine checks for hardware health. Monitoring tools should also be in place to track the performance and status of hardware assets. This allows organizations to identify and address potential issues before they escalate into major problems. By proactively maintaining and monitoring hardware, organizations can prolong the lifespan of their assets, improve performance, and reduce downtime.

                      Security should also be a top concern when managing the hardware lifecycle. Organizations should develop and enforce security policies that cover all aspects of hardware usage. This includes protocols for data encryption, password management, and physical security measures. Regular vulnerability assessments and penetration tests should be conducted to identify any security weaknesses in the hardware infrastructure. In the case of retiring hardware assets, organizations must ensure proper data sanitization or physical destruction to protect sensitive information. By prioritizing security throughout the hardware lifecycle, organizations can safeguard their data and protect themselves from potential breaches.

                      Lastly, it is crucial for organizations to have a well-defined hardware retirement process. This includes defining criteria for determining when hardware should be retired, such as reaching its end-of-life or becoming outdated. Once a hardware asset is retired, proper disposal methods should be implemented, taking into consideration environmental compliance regulations. Additionally, organizations should document and track the disposal process to ensure compliance and mitigate any potential legal or environmental risks associated with improper disposal.

                      In conclusion, effective hardware lifecycle management is essential for organizations to ensure optimal performance, security, and cost-efficiency. By establishing a comprehensive inventory, creating standardized acquisition and deployment processes, proactively maintaining and monitoring hardware, prioritizing security, and implementing a well-defined retirement process, organizations can mitigate risks, optimize asset utilization, and effectively manage their hardware throughout its lifecycle.

                      Related Resources



                        Need Third-Party Maintenance Services? Fill out the form below!

                        1. Your Name (required)


                        2. Your Company Name (required)


                        3. Email Address (required)


                        4. Telephone Number (optional)



                        5. Your Message
                          Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


                        When choosing a third-party support provider for your company, you should consider:

                        • Expertise: Whether the provider has the right expertise to support your company equipment
                        • Cost: Whether the cost is reasonable compared to the benefits
                        • Support terms: Whether the terms of support include desired response time

                        Why choose TeamKCI?

                        TeamKCI offers world-class award-winning support that includes:
                        • Lowest prices in the industry without compromising quality
                        • 43 years of experience supporting storage, servers, switching and SAN.
                        • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
                        • Flexible SLA’s and response times

                        The TeamKCI Plus:

                        • 24 x 7 support hotline
                        • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
                        • 100% genuine your company parts
                        • Global support outreach
                        • Call Home Supported
                        • Dial-in Supported


                        "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

                        -Major Financial Institution

                        Best Practices for Hardware Lifecycle Management




                        Hardware lifecycle management is a critical aspect of any organization’s IT infrastructure. It involves planning, acquiring, deploying, maintaining, and ultimately retiring hardware throughout its lifespan. Effective management of hardware lifecycle ensures optimal performance, security, and cost-efficiency. In this article, we will discuss the best practices for hardware lifecycle management that organizations should follow.

                        The first best practice is to establish a comprehensive inventory of all hardware assets. This includes not only servers, laptops, and desktops but also peripherals such as printers and scanners. An accurate and up-to-date inventory provides a clear understanding of the hardware landscape, enabling organizations to make informed decisions in terms of maintenance, upgrades, and replacements. Utilizing asset management tools can streamline this process by automatically tracking and documenting hardware assets. Regular audits should also be conducted to verify the accuracy of the inventory and identify any discrepancies or missing devices.

                        The second best practice is to create a standardized hardware acquisition and deployment process. Organizations should define clear protocols for purchasing, provisioning, and deploying hardware assets. This includes establishing criteria for selecting vendors, negotiating contracts, and ensuring compatibility with existing infrastructure. Having a standardized process helps reduce costs, facilitates efficient deployment, and ensures consistency across the organization. Additionally, organizations should consider implementing a centralized procurement system to streamline the acquisition process and establish centralized control over hardware purchasing.

                        Another key aspect of hardware lifecycle management is proactive maintenance and monitoring. Organizations should implement a regular maintenance schedule that includes tasks such as hardware updates, firmware upgrades, and routine checks for hardware health. Monitoring tools should also be in place to track the performance and status of hardware assets. This allows organizations to identify and address potential issues before they escalate into major problems. By proactively maintaining and monitoring hardware, organizations can prolong the lifespan of their assets, improve performance, and reduce downtime.

                        Security should also be a top concern when managing the hardware lifecycle. Organizations should develop and enforce security policies that cover all aspects of hardware usage. This includes protocols for data encryption, password management, and physical security measures. Regular vulnerability assessments and penetration tests should be conducted to identify any security weaknesses in the hardware infrastructure. In the case of retiring hardware assets, organizations must ensure proper data sanitization or physical destruction to protect sensitive information. By prioritizing security throughout the hardware lifecycle, organizations can safeguard their data and protect themselves from potential breaches.

                        Lastly, it is crucial for organizations to have a well-defined hardware retirement process. This includes defining criteria for determining when hardware should be retired, such as reaching its end-of-life or becoming outdated. Once a hardware asset is retired, proper disposal methods should be implemented, taking into consideration environmental compliance regulations. Additionally, organizations should document and track the disposal process to ensure compliance and mitigate any potential legal or environmental risks associated with improper disposal.

                        In conclusion, effective hardware lifecycle management is essential for organizations to ensure optimal performance, security, and cost-efficiency. By establishing a comprehensive inventory, creating standardized acquisition and deployment processes, proactively maintaining and monitoring hardware, prioritizing security, and implementing a well-defined retirement process, organizations can mitigate risks, optimize asset utilization, and effectively manage their hardware throughout its lifecycle.

                        Related Resources



                          Need Third-Party Maintenance Services? Fill out the form below!

                          1. Your Name (required)


                          2. Your Company Name (required)


                          3. Email Address (required)


                          4. Telephone Number (optional)



                          5. Your Message
                            Please tell us the quantity, manufacturer and model of the equipment you are inquiring about.


                          When choosing a third-party support provider for your company, you should consider:

                          • Expertise: Whether the provider has the right expertise to support your company equipment
                          • Cost: Whether the cost is reasonable compared to the benefits
                          • Support terms: Whether the terms of support include desired response time

                          Why choose TeamKCI?

                          TeamKCI offers world-class award-winning support that includes:
                          • Lowest prices in the industry without compromising quality
                          • 43 years of experience supporting storage, servers, switching and SAN.
                          • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
                          • Flexible SLA’s and response times

                          The TeamKCI Plus:

                          • 24 x 7 support hotline
                          • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
                          • 100% genuine your company parts
                          • Global support outreach
                          • Call Home Supported
                          • Dial-in Supported


                          "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

                          -Major Financial Institution

                          Best Practices for Maintaining IBM FlashSystem®




                          If you want to keep your storage environment running smoothly, it’s important to follow best practices for maintaining IBM FlashSystem®. Here are some tips to help you get started:

                          Firmware updates: Keeping your firmware up to date is critical for maintaining the stability and performance of your IBM FlashSystem®. Be sure to check for updates regularly and apply them as needed.

                          Performance monitoring: Performance monitoring tools can help you identify bottlenecks and other issues that may be affecting the performance of your IBM FlashSystem®. Use these tools to optimize your storage environment for maximum performance.

                          Capacity planning: Capacity planning is an important part of maintaining your IBM FlashSystem®. By understanding your storage needs and usage patterns, you can ensure that you have enough capacity to meet your needs without overspending on storage.

                          Configuration optimization: Configuration optimization can help you get the most out of your IBM FlashSystem®. By optimizing your configuration settings, you can improve performance, reduce downtime, and ensure that your storage environment is stable and reliable.

                          Data protection: Data protection is critical for any storage environment. By implementing data protection measures such as backups and disaster recovery plans, you can ensure that your data is safe and secure in the event of a disaster.

                          By following these best practices, you can maintain your IBM FlashSystem® for peak performance and avoid costly disruptions to your business operations. Remember, maintaining your storage environment is an ongoing process, so be sure to review and update your practices regularly to ensure that you’re getting the most out of your investment in IBM FlashSystem®.

                          TeamKCI has extensive hands on experience with IBM® FlashSystem A9000/A9000R machines and continues to maintain and repair them. Parts and replacement units are in stock and can ship overnight.

                          TeamKCI will continue to support these units for as long as you use them.

                            Request A Quick Quote For IBM®!

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                            Let TeamKCI help you design the most cost-effective IBM® Storage Area Network Solution.

                            IBM is trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide.

                            When choosing a third-party support provider for IBM® Flashsystem, you should consider:

                            • Expertise: Whether the provider has the right expertise to support IBM® Flashsystem equipment
                            • Cost: Whether the cost is reasonable compared to the benefits
                            • Support terms: Whether the terms of support include desired response time

                            Why choose TeamKCI?

                            TeamKCI offers world-class award-winning support that includes:
                            • Lowest prices in the industry without compromising quality
                            • 43 years of experience supporting storage, servers, switching and SAN.
                            • Skilled engineers and technicians trained on IBM® Flashsystem equipment with on average 18 years of experience
                            • Flexible SLA’s and response times

                            The TeamKCI Plus:

                            • 24 x 7 support hotline
                            • Rapid problem determination
                            • TeamKCI guarantees that customers will have access to experienced engineers within 15 minutes of placing a service call.
                            • 100% genuine IBM® Flashsystem parts
                            • Global support outreach
                            • Call Home Supported
                            • Dial-in Supported


                            "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

                            -Major Financial Institution

                            Best Practices for Maintaining IBM® Storwize® Machines




                            Maintaining IBM® Storwize® machines is essential for ensuring their optimal performance and longevity. By following best practices, you can minimize downtime, extend the lifespan of your equipment, and maximize your return on investment. Here are some key best practices to consider:

                            1. Regular Firmware Updates

                            Keeping your IBM® Storwize® machines up to date with the latest firmware releases is crucial. Firmware updates often include bug fixes, performance enhancements, and new features that can improve the overall functionality and security of your machines. Make it a priority to regularly check for and install firmware updates provided by IBM®.

                            2. Proactive Monitoring

                            Implement a robust monitoring system to track the health and performance of your IBM® Storwize® machines. This allows you to detect potential issues early on and take proactive measures to address them. Monitor important metrics such as disk usage, system temperature, and storage capacity to ensure optimal performance and avoid unexpected failures.

                            3. Routine Maintenance Tasks

                            Perform routine maintenance tasks to keep your IBM® Storwize® machines in optimal condition. This includes tasks such as cleaning the equipment, checking and replacing faulty cables, and inspecting cooling systems. Regularly review and follow the maintenance guidelines provided by IBM® to ensure you are taking all necessary steps to keep your machines running smoothly.

                            4. Backup and Disaster Recovery

                            Implement a comprehensive backup and disaster recovery plan for your IBM® Storwize® machines. Regularly back up your data and test the restoration process to ensure data integrity. This practice is crucial for protecting your valuable data against hardware failures, human errors, or unforeseen disasters.

                            If you are seeking a trusted IBM® Storwize® support provider, look no further. Our team of certified professionals is dedicated to delivering exceptional support and ensuring the success of your IBM® Storwize® system. Contact us today to discuss your support requirements and discover how we can help your business thrive.

                            TeamKCI will continue to support these units for as long as you use them.

                              Request A Quick Quote For IBM®!

                              Email Address (required)
                              This is a request for:


                              Let TeamKCI help you design the most cost-effective IBM® Storage Area Network Solution.

                              IBM® is trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide.

                              When choosing a third-party support provider for IBM® Storwize, you should consider:

                              • Expertise: Whether the provider has the right expertise to support IBM® Storwize equipment
                              • Cost: Whether the cost is reasonable compared to the benefits
                              • Support terms: Whether the terms of support include desired response time

                              Why choose TeamKCI?

                              TeamKCI offers world-class award-winning support that includes:
                              • Lowest prices in the industry without compromising quality
                              • 43 years of experience supporting storage, servers, switching and SAN.
                              • Skilled engineers and technicians trained on IBM® Storwize equipment with on average 18 years of experience
                              • Flexible SLA’s and response times

                              The TeamKCI Plus:

                              • 24 x 7 support hotline
                              • Rapid problem determination
                              • TeamKCI guarantees that customers will have access to experienced engineers within 15 minutes of placing a service call.
                              • 100% genuine IBM® Storwize parts
                              • Global support outreach
                              • Call Home Supported
                              • Dial-in Supported


                              "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

                              -Major Financial Institution

                              Brocade® 2800 EOL Maintenance and Support




                              Cisco® 2350-48TD-S End-of-Life (EOL) Date: 8/2/2011
                              Status: Currently Supported by TeamKCI

                              Get Started! Request A Quote!

                              TeamKCI has extensive hands-on experience with the Cisco® 2350-48TD-S and will continue to support your equipment for as long as you choose to use it. Parts and replacement units are in stock and can ship overnight.

                              TeamKCI will continue to support these units for as long as you choose to use them.

                              Cisco® 2350-48TD-S Maintenance

                              Support – TeamKCI is the leading maintenance provider of Brocade legacy hardware, offering premier support with four attractive SLAs: 24 x 7 x 4hour onsite response; 11 x 5 x 4hour onsite response time 24 x 7 NBD response; 9 x 5 NBD response. Round-the-clock tech support is standard with each SLA. We guarantee you will speak to a qualified engineer within 15 minutes of placing a service call any time of day or night. We support call home and dial-in features. And, will even store spare parts on your premises at no additional cost. You won’t find better third-party Brocade support anywhere. Also Available: Used and refurbished Cisco® 2350-48TD-S equipment.

                              How to Get Started?

                              For more information on a Cisco® 2350-48TD-S or any other Brocade products simply click the TeamKCI Request a Quote Button or call TeamKCI at 201-934-6500 Ext. 11 for immediate assistance.

                              Hardware – TeamKCI sells pre-owned tested and guaranteed Brocade switches, directors, remote switches and routers at huge savings over the manufacturer’s list price. All pre-owned Brocade hardware is meticulously tested, and burned in for 24 hours. Checkout TeamKCI prices. TeamKCI is the financial alternative option that will maximize your IT dollar. Coupled with our 90-day replacement warranty.

                              Warranty – TeamKCI offers a 90-day warranty and 9-5 technical support on all refurbished Cisco® 2350-48TD-S and all other pre-owned refurbished Brocade SAN equipment we sell. Extended warranties and 24x7x4 onsite support are also available for an additional charge. Learn more.


                              Cisco® is registered trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

                                Request A Quick Quote For IT Hardware Maintenace!

                                Email Address (required)
                                This is a request for:


                                When choosing a third-party support provider for Brocade®, you should consider:

                                • Expertise: Whether the provider has the right expertise to support Brocade® equipment
                                • Cost: Whether the cost is reasonable compared to the benefits
                                • Support terms: Whether the terms of support include desired response time

                                Why choose TeamKCI?

                                TeamKCI offers world-class award-winning support that includes:
                                • Lowest prices in the industry without compromising quality
                                • 43 years of experience supporting storage, servers, switching and SAN.
                                • Skilled engineers and technicians trained on Brocade® equipment with on average 18 years of experience
                                • Flexible SLA’s and response times

                                The TeamKCI Plus:

                                • 24 x 7 support hotline
                                • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
                                • 100% genuine Brocade® parts
                                • Global support outreach
                                • Call Home Supported
                                • Dial-in Supported


                                "I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

                                -Major Financial Institution

                                Brocade® 6520 Switch EOL Maintenance




                                Cisco® 2350-48TD-S End-of-Life (EOL) Date: 8/2/2011
                                Status: Currently Supported by TeamKCI

                                Get Started! Request A Quote!

                                TeamKCI has extensive hands-on experience with the Cisco® 2350-48TD-S and will continue to support your equipment for as long as you choose to use it. Parts and replacement units are in stock and can ship overnight.

                                TeamKCI will continue to support these units for as long as you choose to use them.

                                Cisco® 2350-48TD-S Maintenance

                                Support – TeamKCI is the leading maintenance provider of Brocade legacy hardware, offering premier support with four attractive SLAs: 24 x 7 x 4hour onsite response; 11 x 5 x 4hour onsite response time 24 x 7 NBD response; 9 x 5 NBD response. Round-the-clock tech support is standard with each SLA. We guarantee you will speak to a qualified engineer within 15 minutes of placing a service call any time of day or night. We support call home and dial-in features. And, will even store spare parts on your premises at no additional cost. You won’t find better third-party Brocade support anywhere. Also Available: Used and refurbished Cisco® 2350-48TD-S equipment.

                                How to Get Started?

                                For more information on a Cisco® 2350-48TD-S or any other Brocade products simply click the TeamKCI Request a Quote Button or call TeamKCI at 201-934-6500 Ext. 11 for immediate assistance.

                                Hardware – TeamKCI sells pre-owned tested and guaranteed Brocade switches, directors, remote switches and routers at huge savings over the manufacturer’s list price. All pre-owned Brocade hardware is meticulously tested, and burned in for 24 hours. Checkout TeamKCI prices. TeamKCI is the financial alternative option that will maximize your IT dollar. Coupled with our 90-day replacement warranty.

                                Warranty – TeamKCI offers a 90-day warranty and 9-5 technical support on all refurbished Cisco® 2350-48TD-S and all other pre-owned refurbished Brocade SAN equipment we sell. Extended warranties and 24x7x4 onsite support are also available for an additional charge. Learn more.


                                Cisco® is registered trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

                                  Request A Quick Quote For IT Hardware Maintenace!

                                  Email Address (required)
                                  This is a request for:


                                  When choosing a third-party support provider for Brocade®, you should consider:

                                  • Expertise: Whether the provider has the right expertise to support Brocade® equipment
                                  • Cost: Whether the cost is reasonable compared to the benefits
                                  • Support terms: Whether the terms of support include desired response time

                                  Why choose TeamKCI?

                                  TeamKCI offers world-class award-winning support that includes:
                                  • Lowest prices in the industry without compromising quality
                                  • 43 years of experience supporting storage, servers, switching and SAN.
                                  • Skilled engineers and technicians trained on Brocade® equipment with on average 18 years of experience
                                  • Flexible SLA’s and response times

                                  The TeamKCI Plus:

                                  • 24 x 7 support hotline
                                  • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
                                  • 100% genuine Brocade® parts
                                  • Global support outreach
                                  • Call Home Supported
                                  • Dial-in Supported


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