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Major Banking Institution
“Getting the CE dispatched was as easy as one phone call. Patient, cooperative, helpful and knowledgeable.”
Cisco® Hardware Maintenance

Cisco® Third-Party Maintenance & Support

Extend the life of your Cisco® hardware with Third-Party Maintenance built for organizations running equipment beyond the manufacturer’s coverage window. When your Cisco® service contract lapses — or renewal costs stop making sense — our post-warranty support keeps your infrastructure protected with fast hardware replacement and experienced field engineers.

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44 years
supporting storage, servers, switching and SAN
18 yrs
avg engineer tenure on Cisco® equipment
15 min
to reach an experienced engineer, guaranteed
100%
genuine Cisco® replacement parts
Cisco® Product Lines

Click a family to see the full model list and supported generations.

Cisco® Catalyst & Ethernet Switches

  • Catalyst 9500, 9400, 9300, 9200
  • Catalyst 6500, 6503-E, 6504-E
  • Catalyst 4500 series
  • WS-C3750, WS-C3560, WS-C2960

Cisco® Nexus Data Center Switches

  • Nexus 5548P
  • Nexus 5596UP
  • Nexus 6001
  • Nexus 6004

Cisco® ISR & ASR Routers

  • ISR 4400, 4300, 4200 series
  • ASR 1000, ASR 9000 series
  • ISR 800, 1900, 2900, 3900
  • Legacy 7200 VXR, 7500, 10000, 12000

Cisco® ASA & Firepower Firewalls

  • Secure Firewall 3100, 4200
  • Firepower 1000, 2100, 4100, 9300
  • ASA 5500-X series
  • FirePOWER 7000, 8000 series

Cisco® MDS SAN — Directors, Switches & Fabric Manager

  • MDS 9706, 9710, 9718 directors
  • MDS 9506, 9509, 9513 legacy directors
  • MDS 9148S, 9250i, 9396S switches
  • MDS 9020, 9120, 9124, 9134 legacy switches
  • Fabric Manager Server & Package

Cisco® UCS Servers & HyperFlex HCI

  • UCS B-Series blades (B200, B260, B420, B480 M3–M6)
  • UCS C-Series rack (C220, C240, C460, C480, C880 M3–M7)
  • UCS S-Series storage-dense (S3160, S3260)
  • UCS X-Series modular (X210c, X410c, X9508)
  • HyperFlex HX-Edge, HX220c, HX240c

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When choosing a third-party support provider for Cisco®, you should consider:

  • Expertise: Whether the provider has the right expertise to support Cisco® equipment
  • Cost: Whether the cost is reasonable compared to the benefits
  • Support terms: Whether the terms of support include desired response time

Why choose TeamKCI?

TeamKCI offers world-class award-winning support that includes:

  • Lowest prices in the industry without compromising quality
  • 44 years of experience supporting storage, servers, switching and SAN
  • Skilled engineers and technicians trained on Cisco® equipment with on average 18 years of experience
  • Flexible SLA’s and response times

The TeamKCI Plus:

  • 24 x 7 support hotline
  • Rapid problem determination — TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
  • 100% genuine Cisco® parts
  • Global support outreach
  • Call Home Supported
  • Dial-in Supported
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up to 90% less than OEM · reply within 24h · no obligation
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Fortune 100 Company
“Your Customer Service Engineers do it very, very well. Customer service can be hard to come by these days.”
★★★★★
Major Telecom Company
“The TeamKCI technician on-site went without sleep for over 24 hours. Management checked on us every hour.”
TeamKCI onsite support at a Major Telecom Company

Cisco® Third-Party Maintenance Frequently Asked Questions

There is no need to buy new hardware or go unprotected when your Cisco® service contract expires. TeamKCI post-warranty maintenance keeps your Cisco® equipment production-ready with break/fix support, fast hardware replacement, and experienced field engineers when on-site work is required, at up to 90 percent less than OEM pricing. Third-party maintenance replaces the hardware support and engineering side; standardize on a stable, fully patched IOS release before your contract lapses, then let TPM carry the hardware from there.
Nine measurable benefits: cost savings of up to 90 percent less than OEM (up to 80 percent in some cases); extending hardware life years past EOSL; maximizing ROI by deferring refresh spend and getting more from every asset you already own; reducing carbon footprint from avoided manufacturing of new gear; business continuity with fast parts replacement and 24x7 engineer access; maximum uptime through proactive support and rapid problem determination; flexible Service Level Agreements customized to your operational needs rather than OEM tiers; avoiding unnecessary upgrades by refreshing on your timeline, not when the OEM ends support; and personalized support from dedicated engineers who know your environment, not a rotating ticket queue.
OEM support pricing is designed to make refresh cycles attractive, so renewal quotes rise steeply as a platform approaches End-of-Sale even though the hardware has years of reliable service left. Independent providers price against the actual cost of parts, logistics, and engineering time instead of a refresh roadmap. TeamKCI engineers average 18 years of experience on Cisco® equipment, and every replacement is a 100 percent genuine Cisco® part.
Hardware maintenance and software subscriptions are separate decisions. On Catalyst 9000 switches the underlying Network Essentials or Network Advantage license is perpetual, so the switch keeps forwarding traffic after the DNA term expires. What ends with the subscription is DNA Center functionality such as assurance and SD-Access, plus software support entitlement. If your team runs the network through CLI or third-party tools rather than DNA Center, renewal is often paying for features you never touch.
Yes. Cisco® announced End-of-Life for the HyperFlex product family in September 2023 after shifting its HCI strategy to the Nutanix partnership. The last day to order was September 2024, software maintenance releases have already ended, and OEM support now runs on a fixed countdown. If your HX clusters are healthy, third-party maintenance is the continuity path that keeps them supported while you plan any migration on your own schedule. TeamKCI supports the Cisco® HyperFlex line including HX-Edge, HX220c, and HX240c.
TeamKCI is Call Home Supported, so your Cisco® devices can report faults automatically. Smart Call Home services on the Cisco® side such as automatic TAC case creation require an active Cisco® contract. Under third-party maintenance the same device telemetry is pointed at your provider instead, so automated fault reporting survives the OEM contract and the alerts route to the team that actually holds your SLA. Our 24x7 support hotline backs this up with 15-minute engineer callback.
Yes. TeamKCI offers flexible SLAs and support terms rather than rigid OEM-style contracts. Ask any provider two things about mid-term changes: the notice period required, and whether unused coverage is credited or forfeited. Contact us to discuss coverage that matches how your environment changes.
Our coverage spans the full Cisco® portfolio: Catalyst and Nexus switches, ISR and ASR routers, ASA and Firepower firewalls, UCS servers, MDS SAN directors and switches, HyperFlex, and Meraki deployments. One practical check before requesting any quote: confirm your exact hardware generation, because support terms can differ between generations of the same family, for example UCS M4 versus M5 blades.
Yes. Cisco® lifecycle dates are a ladder, not a single cutoff. End-of-Sale means you can no longer buy the product. End of software maintenance means no new bug fixes. End of Service Life (EOSL) means Cisco® will not open a TAC case for the device at any price. Third-party maintenance matters most from EOSL onward, when the OEM option no longer exists, and that is exactly the window the EOL dates on this page are flagging.
Yes. Most environments are not single-vendor, so TeamKCI offers multi-vendor support that covers your Cisco® equipment alongside the rest of your storage, server, switching, and SAN hardware under one contract. One contract means one escalation path and one set of SLAs across the whole stack.
When choosing a third-party support provider for Cisco®, you should consider expertise (whether the provider has the right expertise to support Cisco® equipment), cost (whether the cost is reasonable compared to the benefits), and support terms (whether the terms of support include your desired response time). Two sharper questions separate providers quickly: ask how they source and test replacement parts, and ask what their engineers average tenure is on your specific platforms.
Personalized support means the engineers who handle your Cisco® tickets are the same people who have seen your environment before: 18-year average tenure on Cisco® equipment, one escalation path per account, consistent engineers across incidents. Dedicated engineers who know your environment, not a rotating ticket queue.
Proactive support and rapid problem determination minimize service interruptions. Call Home monitoring catches faults as they develop; 15-minute engineer callback via our 24x7 help desk delivers immediate problem determination; regional stocking depots keep 100 percent genuine Cisco® parts ready for overnight replacement so component failures do not escalate into extended outages. The result: business continuity even when hardware fails.
The hardware is already depreciated and still forwards traffic reliably. Third-party maintenance at up to 90 percent less than OEM, up to 90 percent less in some cases, converts avoided cap-ex into measurable operating savings. Maximize ROI by deferring refresh spend and getting more from every asset you already own. Avoid unnecessary upgrades: refresh on your timeline, not when the OEM ends support.
Extending hardware life cuts e-waste and embodied carbon from manufacturing new gear. Every year a Catalyst, Nexus, or UCS stays in production is a year of embodied carbon not released and a year of e-waste deferred. For organizations with sustainability or ESG reporting targets, documented extended-life maintenance contracts are easier to document than most IT initiatives.
Yes. Flexible Service Level Agreements let you customize response and resolution times to your operational needs, not the OEM tiered contract structure. Different sites can have different SLAs, mission-critical equipment can have faster commitments than lab gear, and you choose coverage windows (24x7, business hours, weekends) that match actual operational reality.
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What we do

What TeamKCI does for Cisco® environments

  • TeamKCI maintains Cisco® Catalyst switches past End-of-Service-Life.
  • TeamKCI maintains Cisco® Nexus data center switches past End-of-Service-Life.
  • TeamKCI maintains Cisco® UCS servers and HyperFlex HCI clusters.
  • TeamKCI maintains Cisco® ISR and ASR routers, Cisco® ASA and Firepower firewalls, and Cisco® MDS SAN directors.
  • TeamKCI replaces failed Cisco® components with 100 percent genuine Cisco® parts.
  • TeamKCI dispatches experienced field engineers with 18-year average Cisco®-platform tenure.
  • TeamKCI delivers 15-minute engineer callback via a 24x7 help desk.
  • TeamKCI prices Cisco® third-party maintenance up to 90 percent less than Cisco®.

Cisco® is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

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