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The manufacturer’s answer is simple: Replace your current equipment. While this is the simple answer, it is also the expensive answer.  Dealing with End-of- Life and/or End-of-Support issues are time consuming. It requires studying the market for replacement alternatives and retraining staff. Plus, there are always operational issues with a hardware change that result in the migration to a different operating system. Not to mention the added expense of purchasing replacement hardware.

That’s where TeamKCI comes in. TeamKCI provides premier quality support, that extends the life of technology, so its clients can continue to use the legacy technology equipment they have invested in for as long as they choose to use it. Allowing each customer to decide the useful life of their      equipment on their own time-table, rather than the manufacturer’s. 

Established in 1982, TeamKCI has evolved as a leading third-party maintenance provider of legacy hardware platforms. The company that initially earned its reputation by supporting early era channel switches has grown into a global leader that supports networks, connectivity, storage and servers; delivering award-     winning support at dramatically reduced prices.

TeamKCI delivers high quality support services utilizing the diagnostic tools built into each NetScaler Application Delivery Controller (ADC), Load Balancer and Gateway to keep customers’ legacy networking gear working efficiently. Providing the quality that customers expect from a Citrix NetScaler product at a significantly lower cost.

For almost thirty-nine years TeamKCI has been a strategic maintenance partner to some of the largest financial institutions, Telco’s, manufacturing concerns, and government agencies in the US and around the world.

A Citrix NetScaler success Story

Not long ago a major manufacturing company was using 139 routers, ADCs, and load balancers manufactured by Citrix NetScaler. Citrix had already announced that all of the products the customer was using were either end of life or end of support. Prices were high, even with discounts. That’s when they called TeamKCI.

Through a well-executed migration plan TeamKCI maintained the customer’s NetScaler inventory until all the legacy NetScaler equipment was retired and saved the customer $2,300,000 in maintenance charges over a three-year period.

Networking Not Just Citrix     

In addition to maintaining Citrix NetScaler equipment TeamKCI’s network support portfolio includes Brocade^®, Cisco^®, F5^®, Juniper^® Palo Alto^®, Fortinet^®, Riverbed^®, Arista^®, Blue Coat^® and Extreme^® networking products, and storage manufactured by NetApp^®, EMC^®, Hitachi^®, IBM^® Netezza^®, SolidFire^® and Synology^®. And, far too many server types to list.

As their brochures and website tout TeamKCI offers top quality support for aging network infrastructure at prices that are up to 70-90% below the manufacturer’s list price. 

Whether you are around the corner or around the world, TeamKCI support is always nearby. According to Founder and CEO Jeff Klein, “We’ve built a world-wide support ecosystem in the US, the UK, the European Union and the Pacific Rim by constructing an intertwined network of field support offices, test labs and remote stocking locations that support over 7000 machines in over 400 locations.” And,      Klein adds, “we continue to grow by staying focused on our core business and our customers’ needs.”

The Secret of Our Success

The secret      of our success is simple: “Every service call is important.  We stay with every call until the repair is complete. When everything is done, we follow-up, listen to our customers, and we always treat them with courtesy and respect”, says Wayne Duglin, TeamKCI Executive Vice President and Chief Technical Officer.

Where applicable, TeamKCI uses the dial-in and call home features built into Citrix equipment including Citrix NetScaler ADC 11515 product page to diagnose and triage problems in minutes rather than hours. Many times, notifying customers before they even know they have a problem.

Parts are tested twice before they are shipped to a customer location. And, all parts are stored locally.

TeamKCI engineers do more than just change parts, they have operational knowledge of the firmware that drives a machine. While TeamKCI does not provide firmware updates – only the manufacturer can do that – TeamKCI assists customers with advice on operational software issues when necessary.

TeamKCI takes pride in its institutional technical knowledge and its approach to maintenance.

A Customer Success Story

Back in 2012 when Hurricane Sandy hit the east coast of the United States a major customer coincidentally had a critical switch burn out. Roads were flooded, trees were down and there were gasoline shortages everywhere.  Knowing that the switch had no power even though it had two power supplies TeamKCI deployed a customer service engineer with a spare machine. When he arrived at the customer location, the parking lot was flooded and cars were not allowed to enter. Our customer service engineer then took off his shoes and socks lifted an 18 lb switch above his head and wadded through the flooded parking lot to the building entrance.  The name of the engineer who walked through the flooded lot, switch held high over his head, is Frank Krause, now TeamKCI’s Director of Field Services. When it comes to field services, Frank has set the standard for years.

Other Articles to Read: TeamKCI Extending the Legacy Citrix Netscaler Equiptment

It is not surprising that over 50 of the top 200 companies in the country depend on TeamKCI’s field support for maintenance, networking issues, installations, consolidations, configuration management as well as for hardware upgrades and standard maintenance support.

Conclusion

“We have cultivated our reputation one service call at a time over the course of many years with a simple set of goals – do it right, do it efficiently and make sure the price is right.”, says Jennifer Campbell, TeamKCI’s Vice President of Marketing.  The company was even awarded a “Supplier Recognition Award” by Verizon for Outstanding Performance in IT Services.  https://www.teamkci.com/kci-awarded-verizon-2011-supplier-recognition-award/

In a time of shrinking budgets, when corporate management demands ever more services at a lower price, TeamKCI is the cost-effective, comprehensive support choice for today’s modern data centre. As Klein likes to say, “TeamKCI is today’s company for yesterday’s equipment.”

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X7 Director (artist rendering)

G720 Switch (artist rendering)

According to Brocade the new director is faster, more scalable, more intelligent, and more resilient than previous directors providing a strong foundation for the on-demand data center. Brocade describes the new director as “a modular building block, purpose-built to power large-scale storage environments.”

Other Articles to Read: NY State Passes Right to Repair Bill A Winn For All TPMS

The new director operates at twice the speed and half of the  latency when compared to Brocade’s previous generation 6 director. It provides up to 384 64 Gb/s ports or up to 512 32 Gb/s ports. The G720 will be delivered with 56 64Gb/s ports in a 1RU design. It will also be 50 percent lower latency when compared to previous generations. 

According to Brocade, the X7 director and G720 switch are available now.

The X7 will use Emulex^® HBAs, first announced in December 2018, which set the new standard in speed and low latency performance for mission-critical Enterprise workloads. 

The Gen 7 systems include self-learning, self-optimizing and self-healing capabilities to help automate SAN management.

For more information on the new Generation 7 please call Brocade. To sell or upgrade your legacy Brocade Generation 6 or Generation 5 equipment call TeamKCI at 201-934-3416, email us at inquiry@teamkci.com, or click here to request a same-day quote.

Disclaimer: KCI, Inc (dba TeamKCI) is the industry leader in premier Third-Party maintenance support. TeamKCI is not an authorized reseller, distributor, partner of nor an affiliate of any Original Equipment Manufacturer (OEM) or related to any manufacturer’s authorized service center. All offers for maintenance support are from our world-wide award winning support group not the OEM. All trademarks, service marks, logos remain the property of the corresponding company. All rights reserved. 

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We’re throwing you a lifeline.

Grab on to extend the life of your Brocade^® VDX 6710 and 6730 SAN switches at an unbeatable price.

These VDX switches reach Brocade^® End-of-Support on Sunday, May 24, 2020.

Just 5 days from today! 

Call us at 201-934-3416 or email us at inquiry@teamkci.com to learn more or request a same-day quote.

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The post 🔴 Only 26 Days Left For Brocade^{^®} VDX Support! appeared first on TeamKCI.

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Brocade Communications Systems has designated its flagship DCX 8510 director End-of-Life effective October 31, 2019. Originally introduced in May 2011, the DCX 8510 has been an active Brocade product for almost nine years and stands today as the leading Gen5 16 Gbps SAN director in the world.

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The post EOL ALERT: Brocade^{^®} DCX^{^®} 8510^{^®} is End-of-Life. What’s your plan? appeared first on TeamKCI.

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TEAMKCI FIRST WITH THIRD PARTY SUPPORT FOR LEGACY F5^® GEAR 

Breaks new ground. Demonstrates industry leadership. Support begins April 2, 2020.   

MAHWAH, N.J. – TeamKCI, a long-time leader in legacy IP Networking support, today announced it has initiated support for legacy F5^® products. This is significant because no other third-party company is currently organically maintaining F5^® products. 

Utilizing its expertise and experience with IP Networks, TeamKCI’s technical team has completed development work and testing, and is ready to roll F5^® support out of the TeamKCI Test Lab beginning April 2, 2020.

“Support for F5^® again shows the technological leadership TeamKCI has demonstrated over the years to serve customers looking for savings on their legacy equipment – freeing up budget to apply to other high priority infrastructure needs,” said Jeff Klein, Founder and President of TeamKCI. 

TeamKCI, the industry leader in award-winning, premier support for IP Network and Storage Area Network products has been in business for over 37 years specializing in high-quality, low-cost, support solutions. From one small office in a spare bedroom in Fort Lee, NJ it has expanded to a company of international scope doing business in every state in the United States, all 23 members of the EU and parts of the Pacific Rim. Today TeamKCI maintains over 9,000 machines in 500 data centers worldwide.  

To ensure that our team was trained and ready to go when the time came, Wayne Duglin, Executive Vice President and Chief Technology Officer, said he put the entire staff, and the machines, to the test: “We had F5^® machines in one of our Test Labs for months running our team through their paces and gave every one of our technical managers and support specialists an opportunity to gain practical F5^® experience.”

Jennifer Campbell, TeamKCI’s Vice-President of Marketing, added: “Adding F5^® to our rapidly expanding list of supported manufacturers once again demonstrates our technical prowess and industry leadership.”

About TeamKCI

Founded in 1982, TeamKCI is an award-winning IT Life Cycle management company, selling, deploying, and servicing computer assets for switching, Ethernet networks, storage arrays, and servers. It is the industry leader in third-party support for many networking and SAN products including Citrix NetScaler, Cisco MDS, Brocade SAN, and Foundry Networks.

For more information about TeamKCI and any of its support programs call 201-934-3416, email inquiry@teamkci.com, or visit  TeamKCI.com. 

“Today’s Company For Yesterday’s Equipment”

 
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We wanted to give you a quick update on what we are doing during the current emergency.

We are pleased to say we are up and running at full capacity. Before all this started we virtualized all support functions that could be performed remotely including 24 x 7 tech support, help desk, customer delivery, logistics and onboarding and tested our ability to deliver when we weren’t working in our normal offices. We distributed expanded parts supplies to all major offices in the US, the UK and the EU to ensure that multiple sources of parts were available in the event of a local interruption in our supply chain. And we put into action our plan to ensure we had multiple sources of local technicians to deliver support quickly and safely.

It hasn’t been easy but we know that all of our customers and friends are affected and we are doing our part to ensure that with all the problems out there, keeping your network, SAN or storage up and running is not one of them.

We will continue to update you throughout the crisis. Please let us know if you have any specific issues that we can help with.

With Warmth and Gratitude,

Jeff Klein
President & Founder
TeamKCI

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