Flagship DCX® Director to Reach EOS Soon

We are approaching a critical support juncture as Brocade^® sunsets its Generation four (GEN 4) product line and key products reach End-of-Support (EOS).

In addition, Brocade^® recently announced End-of-Life (EOL) for Brocade^® Network Advisor (BNA), an essential software tool that runs on DCX^® hardware.

Before you rip and replace working SAN equipment, talk to us about our premier legacy support program for Brocade^® EOL and EOS equipment. It won’t take more than 10 minutes. We’ll provide you with a same day quote and surprise you with our low price, quick response time and our in-depth knowledge of Brocade^® SAN equipment.

We’re TeamKCI and we’ve been supporting Brocade^® SAN products since it first appeared in 1996. And we’ve been supporting switching infrastructure since 1982.

We can also help you transition to a new Brocade^® SAN or any other SAN you choose. That’s why more companies call on TeamKCI than any other legacy Brocade^® support specialists.

83% Off The Brocade® List Price

If you’ve just lost your Brocade® 5300 support from Brocade®, we would be delighted to maintain your 5300 for you. Not at the Brocade® list price of $5108, but rather a yearly savings of greater than $4240 on every Brocade® 5300 in your SAN. Our price is for 24 x 7 x 4 support, and it comes with our guarantee never to raise your rate for as long as you continue to use your Brocade® 5300. Over 400 customers get their Brocade® support from TeamKCI. Contact us to find out why.

Disclaimer:

KCI, Inc (dba TeamKCI) is the industry leader in premier Third-Party maintenance support. TeamKCI is not an authorized reseller, distributor, partner of nor an affiliate of any Original Equipment Manufacturer (OEM) or related to any manufacturer’s authorized service center. All offers for maintenance support are from our world-wide award winning support group not the OEM. All trademarks, service marks, logos remain the property of the corresponding company. All rights reserved. 

Brocade^® is the registered trademark of Broadcom Inc.

Cisco® Nexus 7000® Reaches EOS

The Cisco® Nexus 7000® reached EOS on August 31, 2019. TeamKCI continues to support these machines with customizable service plans. Request a quote for award-winning premier third-party support for Cisco® Nexus 7000® machines with dial-in function supported. TeamKCI is the worldwide leader in SAN and network support.

Don’t Get Caught Without Coverage

Manufacturer’s support is running out on these 3 mainstay Brocade^® products:

The Brocade^® 5300 will reach End-of-Support on August 21, 2019.

The Brocade^® DCX and the DCX4-S will reach End-of-Support on November 14, 2019.

All models of Brocade^® VDX 6720 will reach End-of-Support on September 3, 2019. The Brocade^® VDX 6710 and VDX 6730 will reach End-of-Support May 24, 2020.

Advise Your Customers To Stay On Their Toes

Inexperienced Maintainers Can Cause Mayhem

It happened twice last week alone. On Tuesday, TeamKCI fielded a call from a frantic individual working for a hardware dealer turned maintenance provider looking for help on a Brocade^® 48000 director. The story we got was that his company has been maintaining the 48K director for several years when one of the Control Processor (CP) cards failed. The hardware dealer turned maintenance provider went directly to its parts source, eBay, and bought a discounted replacement part. The only testing that was done was to check if the green light went on when the part was still in the donor machine. Firmware compatibilities were not considered by the maintenance provider or its parts supplier. Now frantic with no knowledge of the workings of the underlying Brocade^® 48K – and the interplay of hardware with software, the wannabe maintenance provider was grasping for a solution – not realizing that the 48K has two CP cards and that the firmware must be compatible on both cards.

 
On Wednesday, we got a call from a different hardware dealer turned maintenance provider. His company maintains two Brocade^® 4500 SAN switches. His client asked that the switches be relocated within the data center and also asked that several zoning changes be performed. These machines were under continuous support with the same provider for over five years, yet the maintenance provider did not have the knowledge to shut down the machines to move them, nor the know-how to change the zoning parameters. 

It’s good practice to advise your customers that there is a lot of faux maintenance support out there these days. Quality IMS support from IBM^®, the top IT hardware company in the world for the past 100+ years, in partnership with TeamKCI, the top switching experts for the past 37 years, is clearly the best option for any customer looking for economies on Brocade^® support without sacrificing reliability and quality.   

IMS support comes with deep understanding of Brocade^® hardware and how it works, knowledge of compatibility issues and firmware and operational assistance when necessary. Fully tested compatible parts pre-positioned for rapid delivery, and a technical support team that is second to none.

 
IBM^® IMS for Brocade^®, the “gold standard” in Third-Party Support. 

TeamKCI is an IT Life Cycle Vendor, servicing, selling, deploying and managing computer assets for switching, storage arrays, servers and Ethernet networks. We are the leader in third-party support for Brocade^® SAN and Cisco^® MDS equipment.

TeamKCI 2019 Non-Financial Annual Report

The TeamKCI Annual Report to find out how we’re expanding our reach. Learn more about our new services and how we’re improving our ability to maintain and support hardware. TeamKCI is the worldwide leader in SAN and network support.

To request a copy of TeamKCI’s 2019 Non-Financial Annual Report email: jennifer@teamkci.com

Happy National SAN Architect Day!

TeamKCI salutes all SAN Professionals who keep America’s data moving safely!

KCI, Inc (dba TeamKCI) is the founder National SAN Architect Day

SAN Architects are leaders when it comes to managing IT infrastructure. Today, TeamKCI wants to acknowledge the role these men and women play in SAN, cloud and security.

TeamKCI is the worldwide leader in SAN & Network Support. If your infrastructure is aging we would appreciate the opportunity to show you the ways we can affect cost savings.

It’s simple. Tell us the inventory of your SAN equipment and we’ll show you how to save up to 85%. Coverage begins immediately. Schedule a consultation and get started today.

Flagship DCX Director to Reach EOS Soon

We are approaching a critical support juncture as Brocade^® sunsets its Generation four (GEN 4) product line and key products reach End-of-Support (EOS).

In addition, Brocade^® recently announced End-of-Life (EOL) for Brocade^® Network Advisor (BNA), an essential software tool that runs on DCX hardware.

Before you rip and replace working SAN equipment, talk to us about our premier legacy support program for Brocade^® EOL and EOS equipment. It won’t take more than 10 minutes. We’ll provide you with a same day quote and surprise you with our low price, quick response time and our in-depth knowledge of Brocade^® SAN equipment.

We’re TeamKCI and we’ve been supporting Brocade^® SAN products since it first appeared in 1996. And we’ve been supporting switching infrastructure since 1982.

We can also help you transition to a new Brocade^® SAN or any other SAN you choose. That’s why more companies call on TeamKCI than any other legacy Brocade^® support specialists.

TeamKCI First With Third-Party Support For Legacy Citrix^®

Mahwah, NJ (April 3, 2019)— TeamKCI announced today a new support program for Citrix^® NetScaler^® equipment covering all legacy Citrix^® NetScaler products.

“The introduction of high quality, cost effective maintenance service for legacy Citrix^® NetScaler products is part of our strategic vision for growth as we expand our offerings to meet  customers’ requirements who have invested in this technology,” said Jeff Klein, President and CEO of TeamKCI.

“Citrix^® support adds to our growing portfolio of networking products, which include products manufactured by industry leaders Cisco^®, Foundry^®, and Brocade^®,” said Wayne Duglin, Executive Vice President and Chief Technical Officer. It is the first of what TeamKCI projects will be many roll outs in 2019 and 2020.

“We already have customers for Citrix^® support and have fielded many other inquiries. We predict that our Citrix^® offering will connect with our customers’ requirements and that Citrix^® support will be a winner just like the Citrix^® NetScaler product line is,” said TeamKCI National Director of Sales Jennifer Campbell.

The new Citrix^® support program will be available in all 50 states and on a case by case basis in Europe and APAC as TeamKCI continues to ramp-up support outside the US. Citrix^® NetScaler is an all-in-one web Application Delivery Controller (ADC) that makes applications run up to five times faster, cuts web application ownership costs with server offloading, and insures that applications are always available with its application load balancing capabilities.

TeamKCI is an IT Life Cycle management company, servicing, selling and deploying computer assets for switching, storage arrays, servers, and Ethernet networks. We are the industry leader in third-party support for Brocade^® SAN, Cisco^® MDS, Foundry^® Networks, NetApp^® Storage, and now Citrix^® NetScaler equipment.

2019 NetApp® Survey Results

That’s right! TeamKCI is still the best source for legacy NetApp^® Support. Award winning TeamKCI support includes our guarantee that you’ll be able to speak to a qualified trained NetApp specialist within 15 minutes of placing a service call. We support the dial-in and call home capabilities built into every filer. And we will store spare parts on premises or deliver parts with service within four hours of receiving your call.

This year for the first time, we include 24 x 7 monitoring services on every NetApp flier under TeamKCI support at no additional charge.

NetApp^® is registered trademarks of NetApp,Inc.

Father Time Catching Up to DCX Man®

When Brocade^® introduced its then flagship DCX director in 2009, it also introduced its action hero avatar DCX Man®, “the superhero champion for the modern data center.” 

Broadcom First to Ship 7th Generation Fibre Channel

Are Your Brocade^® ICX Switches Lost in the Shuffle?

In April 2016 Brocade® Communications Systems, Inc. (NASDAQ: BRCD) bought Ruckus Wireless (NYSE: RKUS), in a cash and stock transaction, to add to its networking portfolio. Then just seven months later in November 2016 chipmaker Broadcom, Ltd (AVGO) announced it would buy Brocade®, moving Broadcom into a strong position in the networking storage business. However, under the terms of the deal, Broadcom agreed to divest itself of the IP networking part of Brocade®’s business, including Ruckus Wireless, which Brocade® had just recently purchased.   Then In February 2017 ARRIS International plc, (NASDAQ: ARRS) agreed to purchase Broadcom’s Brocade® Communication Systems’ Ruckus Wireless Division along with the Brocade® designed ICX campus switch product line.   But wait. If that’s not confusing enough, last month, in November 2018, CommScope, Inc. (NASDAQ: COMM), a global leader in infrastructure solutions for communications networks, agreed to acquire ARRIS International in an all-cash transaction. In addition, The Carlyle Group, a global alternative asset manager, has taken an ownership position in CommScope through a $1 billion minority equity investment.    To sum this up, Ruckus Wireless went from being an independent publicly traded company, to a division of Brocade®, to a division of Broadcom to being part of Arris to now being part of CommScope. It will take a team of actuaries to figure out everybody’s pension plan!     Perhaps lost in all the shuffling is the status of the legacy Brocade® ICX product line. If your customers are looking for support for ICX boxes call TeamKCI. In the US, Brocade®/Ruckus ICX boxes are covered under IMS. In Europe and APAC, we will gladly quote through procurement.