Author Archives: Jessica Lage

Don’t Get Caught Without Coverage

Manufacturer’s support is running out on these 3 mainstay Brocade® products:


The Brocade® 5300 will reach End-of-Support on August 21, 2019.


The Brocade® DCX and the DCX4-S will reach End-of-Support on November 14, 2019.


All models of Brocade® VDX 6720 will reach End-of-Support on September 3, 2019. The Brocade® VDX 6710 and VDX 6730 will reach End-of-Support May 24, 2020.

Brocade® is the registered trademark of Broadcom Inc.

Advise Your Customers To Stay On Their Toes

Inexperienced Maintainers Can Cause Mayhem

It happened twice last week alone. On Tuesday, TeamKCI fielded a call from a frantic individual working for a hardware dealer turned maintenance provider looking for help on a Brocade® 48000 director. The story we got was that his company has been maintaining the 48K director for several years when one of the Control Processor (CP) cards failed. The hardware dealer turned maintenance provider went directly to its parts source, eBay, and bought a discounted replacement part. The only testing that was done was to check if the green light went on when the part was still in the donor machine. Firmware compatibilities were not considered by the maintenance provider or its parts supplier. Now frantic with no knowledge of the workings of the underlying Brocade® 48K – and the interplay of hardware with software, the wannabe maintenance provider was grasping for a solution – not realizing that the 48K has two CP cards and that the firmware must be compatible on both cards.

On Wednesday, we got a call from a different hardware dealer turned maintenance provider. His company maintains two Brocade® 4500 SAN switches. His client asked that the switches be relocated within the data center and also asked that several zoning changes be performed. These machines were under continuous support with the same provider for over five years, yet the maintenance provider did not have the knowledge to shut down the machines to move them, nor the know-how to change the zoning parameters. 

It’s good practice to advise your customers that there is a lot of faux maintenance support out there these days. Quality IMS support from IBM®, the top IT hardware company in the world for the past 100+ years, in partnership with TeamKCI, the top switching experts for the past 37 years, is clearly the best option for any customer looking for economies on Brocade® support without sacrificing reliability and quality.   

IMS support comes with deep understanding of Brocade® hardware and how it works, knowledge of compatibility issues and firmware and operational assistance when necessary. Fully tested compatible parts pre-positioned for rapid delivery, and a technical support team that is second to none.

IBM® IMS for Brocade®, the “gold standard” in Third-Party Support. 


TeamKCI is an IT Life Cycle Vendor, servicing, selling, deploying and managing computer assets for switching, storage arrays, servers and Ethernet networks. We are the leader in third-party support for Brocade® SAN and Cisco® MDS equipment.

Brocade® is the registered trademark of Broadcom Inc.

Cisco® is registered trademark of Cisco Systems, Inc. and/or its affiliates in the
United States and certain other countries.

IBM is trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide.

Flagship DCX Director to Reach EOS Soon

We are approaching a critical support juncture as Brocade® sunsets its Generation four (GEN 4) product line and key products reach End-of-Support (EOS).

Model EOS Date
Brocade® 5100 1/25/2019
Brocade® 53100 8/21/2019
Brocade® DCX 11/14/2019


In addition, Brocade® recently announced End-of-Life (EOL) for Brocade® Network Advisor (BNA), an essential software tool that runs on DCX hardware.

Before you rip and replace working SAN equipment, talk to us about our premier legacy support program for Brocade® EOL and EOS equipment. It won’t take more than 10 minutes. We’ll provide you with a same day quote and surprise you with our low price, quick response time and our in-depth knowledge of Brocade® SAN equipment.

We’re TeamKCI and we’ve been supporting Brocade® SAN products since it first appeared in 1996. And we’ve been supporting switching infrastructure since 1982.

We can also help you transition to a new Brocade® SAN or any other SAN you choose. That’s why more companies call on TeamKCI than any other legacy Brocade® support specialists.

Brocade® is the registered trademark of Broadcom Inc.

TeamKCI First With Third-Party Support For Legacy Citrix®

Mahwah, NJ (April 3, 2019)— TeamKCI announced today a new support program for Citrix® NetScaler® equipment covering all legacy Citrix® NetScaler products.

“The introduction of high quality, cost effective maintenance service for legacy Citrix® NetScaler products is part of our strategic vision for growth as we expand our offerings to meet  customers’ requirements who have invested in this technology,” said Jeff Klein, President and CEO of TeamKCI.

“Citrix® support adds to our growing portfolio of networking products, which include products manufactured by industry leaders Cisco®, Foundry®, and Brocade®,” said Wayne Duglin, Executive Vice President and Chief Technical Officer. It is the first of what TeamKCI projects will be many roll outs in 2019 and 2020.

“We already have customers for Citrix® support and have fielded many other inquiries. We predict that our Citrix® offering will connect with our customers’ requirements and that Citrix® support will be a winner just like the Citrix® NetScaler product line is,” said TeamKCI National Director of Sales Jennifer Campbell.

The new Citrix® support program will be available in all 50 states and on a case by case basis in Europe and APAC as TeamKCI continues to ramp-up support outside the US. Citrix® NetScaler is an all-in-one web Application Delivery Controller (ADC) that makes applications run up to five times faster, cuts web application ownership costs with server offloading, and insures that applications are always available with its application load balancing capabilities.

TeamKCI is an IT Life Cycle management company, servicing, selling and deploying computer assets for switching, storage arrays, servers, and Ethernet networks. We are the industry leader in third-party support for Brocade® SAN, Cisco® MDS, Foundry® Networks, NetApp® Storage, and now Citrix® NetScaler equipment.

Brocade® is the registered trademark of Broadcom Inc.

NetApp® is registered trademark of NetApp,Inc.

Citrix® is the registered trademark of Citrix Systems, Inc.

Cisco is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the
United States and certain other countries.



2019 NetApp® Survey Results

That’s right! TeamKCI is still the best source for legacy NetApp® Support. Award winning TeamKCI support includes our guarantee that you’ll be able to speak to a qualified trained NetApp specialist within 15 minutes of placing a service call. We support the dial-in and call home capabilities built into every filer. And we will store spare parts on premises or deliver parts with service within four hours of receiving your call.

This year for the first time, we include 24 x 7 monitoring services on every NetApp flier under TeamKCI support at no additional charge.

Percent Off Manufacturers’ List Prices*



Abtech Technologies 50%-70%
CDS 50%
Centrics IT 50%-80%
Curvature 50%
Emergent SX 30%-70%
ISC Group LLC 60%
MG Global Services 70%
Mojo 70%
Park Place 50%
Reliant Technology 50%
Service Express 30%-70%
Strategic Support 70%
Trident Computer Resources 30%
XSI 60%

NetApp® is registered trademarks of NetApp,Inc.

Father Time Catching Up to DCX Man®

When Brocade® introduced its then flagship DCX director in 2009, it also introduced its action hero avatar DCX Man®, “the superhero champion for the modern data center.” 
“Defend your data center with Brocade® DCX”, decried a popular Brocade® Marvelesque comic book entitled, ‘The Adventures of DCX Man’®, that boasted the transformative powers of DCX,” claiming, “With the new Brocade® DCX® Backbone, you can integrate your data, applications, servers and storage onto a single platform that actually reduces costs and complexity…Built on proven technology.”
Now the DCX is 10 years old– surpassed by two newer generations of directors and so is DCX Man®.
If you want the legend of DCX to live on, place your DCX directors under TeamKCI support. We’ll keep your DCX running at a fraction of the original Brocade® price for as long as you choose to use it. With your determination and our help, the DCX legend may live on forever.

Brocade® is the registered trademark of Broadcom Inc.

Broadcom First to Ship 7th Generation Fibre Channel

Brocade® Inc. (NASDAQ: AVGO) announced in December the industry’s first family of Gen 7 Fibre Channel Host Bus Adapters (HBA). Broadcom Emulex® LPe35000 HBAs are the first product released that comply with FC-PI-7 standard, the fastest single-lane serial transmission speed that features the hardened NVMe over Fibre Channel protocol; purpose-built for all-flash and End-to-End NVMe data centers.
According to Broadcom, Oracle database testing shows that Emulex LPe35000-series HBA’s deliver up to 55% better performance than competitive products. Coupled with the previous hints dropped by Broadcom, many believe that we are not far away from a Broadcom announcement on the introduction of Gen 7 Broadcom Fibre Channel switches. Dell EMC® will be the first server vendor to offer Gen 7 FV connectivity via select Dell EMC® Power Edge servers.

Brocade® is the registered trademark of Broadcom Inc.

EMC is a registered trademark of EMC Corporation in the United States and/or other countries.

Are Your Brocade® ICX Switches Lost in the Shuffle?


In April 2016 Brocade® Communications Systems, Inc. (NASDAQ: BRCD) bought Ruckus Wireless (NYSE: RKUS), in a cash and stock transaction, to add to its networking portfolio.
Then just seven months later in November 2016 chipmaker Broadcom, Ltd (AVGO) announced it would buy Brocade®, moving Broadcom into a strong position in the networking storage business. However, under the terms of the deal, Broadcom agreed to divest itself of the IP networking part of Brocade®’s business, including Ruckus Wireless, which Brocade® had just recently purchased.
Then In February 2017 ARRIS International plc, (NASDAQ: ARRS) agreed to purchase Broadcom’s Brocade® Communication Systems’ Ruckus Wireless Division along with the Brocade® designed ICX campus switch product line.
But wait. If that’s not confusing enough, last month, in November 2018, CommScope, Inc. (NASDAQ: COMM), a global leader in infrastructure solutions for communications networks, agreed to acquire ARRIS International in an all-cash transaction. In addition, The Carlyle Group, a global alternative asset manager, has taken an ownership position in CommScope through a $1 billion minority equity investment. 
To sum this up, Ruckus Wireless went from being an independent publicly traded company, to a division of Brocade®, to a division of Broadcom to being part of Arris to now being part of CommScope. It will take a team of actuaries to figure out everybody’s pension plan!  
Perhaps lost in all the shuffling is the status of the legacy Brocade® ICX product line. If your customers are looking for support for ICX boxes call TeamKCI. In the US, Brocade®/Ruckus ICX boxes are covered under IMS. In Europe and APAC, we will gladly quote through procurement.

Brocade® is the registered trademark of Broadcom Inc.

No Problem, TeamKCI Has You Covered

In 2007 Brocade® introduced its then new flagship director – the DCX.  The DCX was a technology leader with an industry leading speed of 8 Gbps. Seven years later, Brocade® introduced its next generation director, the 16 Gbps DCX 8510, and designated the DCX End-of-Life. Fast forward five years and the DCX will reach End-of-Support on November 14, 2019 just one year from today. After November 14, 2019. Brocade® support will no longer be available for the DCX.  
If you’re still planning to use your DCX directors now is the time to call TeamKCI to support your DCX gear. We will maintain your DCX for as long as you choose to use it, at a price that is far less than Brocade® or Broadcom ever did. Don’t get caught without support. Call TeamKCI for a fast, accurate same day quote on your DCX gear and on all your Brocade® legacy equipment.  
And while you are thinking about End-of-Support options for your DCX directors keep in mind that mainstay Brocade® 5100 and 5300 switches will reach End-of-Support even sooner. In just 75 days on January 31, 2019, Brocade® will no longer support the 5100. And on August 22, 2019, Brocade® support will end for the 5300.
PS: TeamKCI will not only maintain the Brocade® DCX, we also maintain all badged versions of the Brocade® DCX sold by EMC®, HP, HDS, NetApp®, and Hitachi
TeamKCI is an IT Life Cycle manager, selling, deploying, and servicing computer assets for switching, storage arrays, servers and Ethernet networks. We are the leader in third-party support for Brocade® SAN and Cisco® MDS equipment. Call us to insure continued support.

Brocade® is the registered trademark of Broadcom Inc.

NetApp® is registered trademarks of NetApp,Inc.

Cisco® is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the
United States and certain other countries.

EMC is a registered trademark of EMC Corporation in the United States and/or other countries.

Brocade® Announcements Fuel Speculation

In the past thirty days Broadcom has made a couple of significant moves. First, it referenced an as of yet un-announced future Generation 7 (Gen 7) director that will be twice as fast as the current two-year-old 16 Gbps X6, Gen 6, director. No mention was made of the exact release date or compatibility with Gen 6, only the comment, “Gen 7, which will double the speeds yet again, is already on the horizon”.
Second, Broadcom has announced End-of-Life (EOL) for the Brocade® 300 SAN Switch. The 300 is an 8 Gbps Gen 4 switch which has remained an active product throughout the 8 years that Brocade® has sold the newer 16 Gbps Gen 5 product line.
Could the movement of the Brocade® 300 to EOL designation along with the whisper announcement of a coming 64 Gbps Gen 7 director be signaling that Broadcom is simplifying its product offerings and at the same time signaling that it will finally get around to officially End-of-Lifing it’s now 8-year-old Gen 5 product line? Stay tuned, only time will tell. But clearly Broadcom does not plan to stand still after its Brocade® acquisition. 

Brocade® is the registered trademark of Broadcom Inc.


Brocade® For Smarties

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