A quick update on what we are doing during the current emergency
We wanted to give you a quick update on what we are doing during the current emergency.
We are pleased to say we are up and running at full capacity. Before all this started we virtualized all support functions that could be performed remotely including 24 x 7 tech support, help desk, customer delivery, logistics and onboarding and tested our ability to deliver when we weren’t working in our normal offices. We distributed expanded parts supplies to all major offices in the US, the UK and the EU to ensure that multiple sources of parts were available in the event of a local interruption in our supply chain. And we put into action our plan to ensure we had multiple sources of local technicians to deliver support quickly and safely.
It hasn’t been easy but we know that all of our customers and friends are affected and we are doing our part to ensure that with all the problems out there, keeping your network, SAN or storage up and running is not one of them.
We will continue to update you throughout the crisis. Please let us know if you have any specific issues that we can help with.
With Warmth and Gratitude,
President & Founder