2019 NetApp® Survey Results

"I wanted to extend a thank you for the support and great service TeamKCI’s customer service engineer provided us yesterday."

-Major Financial Institution

2019 NetApp® Survey Results




Category : Uncategorized

That’s right! TeamKCI is still the best source for legacy NetApp® Support. Award winning TeamKCI support includes our guarantee that you’ll be able to speak to a qualified trained NetApp specialist within 15 minutes of placing a service call. We support the dial-in and call home capabilities built into every filer. And we will store spare parts on premises or deliver parts with service within four hours of receiving your call.

This year for the first time, we include 24 x 7 monitoring services on every NetApp flier under TeamKCI support at no additional charge.

Percent Off Manufacturers’ List Prices*

TeamKCI

85%

Abtech Technologies50%-70%
CDS50%
Centrics IT50%-80%
Curvature50%
Emergent SX30%-70%
ISC Group LLC60%
MG Global Services70%
Mojo70%
Park Place50%
Reliant Technology50%
Service Express30%-70%
Strategic Support70%
Trident Computer Resources30%
XSI60%

NetApp® is registered trademarks of NetApp,Inc.

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    When choosing a third-party support provider for your company, you should consider:

    • Expertise: Whether the provider has the right expertise to support your company equipment
    • Cost: Whether the cost is reasonable compared to the benefits
    • Support terms: Whether the terms of support include desired response time

    Why choose TeamKCI?

    TeamKCI offers world-class award-winning support that includes:
    • Lowest prices in the industry without compromising quality
    • 43 years of experience supporting storage, servers, switching and SAN.
    • Skilled engineers and technicians trained on your company equipment with on average 18 years of experience
    • Flexible SLA’s and response times

    The TeamKCI Plus:

    • 24 x 7 support hotline
    • Rapid problem determination TeamKCI’s guarantee that customers will have access to experienced engineers within 15 minutes of contacting our 24 x 7 help desk.
    • 100% genuine your company parts
    • Global support outreach
    • Call Home Supported
    • Dial-in Supported


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