1) Spare parts are stored on premises to facilitate rapid repair and ensure that most problems can be handled with a single maintenance call.
2) Utilization of the "dial-in" and "call home" features
resident in your equipment to identify problems before they occur.
3) Our guaranty that you will speak to a customer
services engineer (CSE) trained on your equipment within one half-hour of
placing a call for service any time day or night.
4) Our guaranty that
we will respond on-site within four-hours anytime day or night.
5) Our
guaranty we will only use original equipment manufacturer’s parts.
6) Prices that are at a minimum 30% less than the manufacturer’s best prices.
7) Our pledge that we will maintain
you legacy equipment for as long as you choose to use it. We have never dropped service on any product until
the very last of our customers had stopped using that product.
8) We guaranty your two
one-year renewals at the same original rate.
9) We offer a 2% pre-payment discount.
10) Our guaranty that we value your business and
that we will never take your business for granted.
