A paradigm shift occurred in early 2015 when Brocade announced End-of-Life (EOL) for its flagship DCX SAN director. EOL traditionally signifies the end of new software and firmware developments along with the cessation of bug fixes. EOL freezes all software and firmware at the level it is at. Going forward, customers no longer need be concerned about ongoing software or firmware support. TeamKCI responded to the Brocade announcement with its own announcement to support Brocade DCX directors at 65% less than the manufacturer’s list price for comparable SLAs. TeamKCI program includes round-the-clock TAC support, spare parts on premises and 4-hour onsite response time.